$34,179–$34,179/yr
UK
7w PTO
- Provide first-contact resolution for telecom customer issues via phone and live chat, troubleshooting broadband, mobile, billing, and service faults.
- Work towards KPIs including First Call Resolution, Customer Ease Score, Average Handling Time, and Quality & Compliance.
- Offer new services and assist with payments while handling challenging calls in a fast-paced environment.