Provide technical support to internet subscribers with a friendly, professional demeanor.
Handle customer communications across phone, text, chat, and email.
Troubleshoot WAN/LAN/cloud network technologies and infrastructure devices.
Honest Networks is a venture-backed internet service provider offering affordable, high-quality gigabit internet. This rapidly expanding Manhattan-based company values integrity, work ethic, and continuous learning in a fast-paced, mission-driven environment.
Provide exceptional customer service and troubleshoot Internet connectivity, mobile wireless, and cable issues via phone, chat, and email.
Build rapport with empathy, maintain a positive attitude, and hang in there until issues are resolved.
Multi-task, set priorities, and use CRM systems to manage customer interactions effectively.
Boldyn Networks is reimagining the future of interconnectivity with network solutions for smart cities, transit, venues, and enterprises. We are one global team of talented problem-solvers, large enough to deliver large-scale operations and committed to diverse perspectives.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.
Monitor and respond to incidents, alarms, and customer requests.
Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and devices.
Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. They are a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.
Provide inbound customer care via phone and email for a streaming service.
Troubleshoot billing issues, errors, and guide customers to suitable products.
Must have excellent communication, typing speed of 30+ wpm, and home networking knowledge.
Sutherland provides customer support solutions for various clients, including a major streaming service. Although employee count is not specified, they emphasize a team environment with internal promotion opportunities.
Provide first-line support to customers via phone, email, and chat for cloud-based insurance technology.
Troubleshoot and document customer issues, escalating complex cases to appropriate internal teams.
Deliver professional, customer-focused service while managing multiple priorities in a fast-paced environment.
They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.
Serve as primary point of contact for customers with utility service inquiries, resolving issues and guiding solutions.
Complete virtual paid training program while passing weekly tests.
Document interactions accurately and collaborate with other departments to escalate complex problems.
InteLogix is a leading provider of human capital solutions, helping clients navigate health, wealth, and HR. With 19 global centers, they serve 23 million people and their families, fostering a culture of teamwork, integrity, and excellence.
Troubleshoot and resolve customer-reported issues across Avaya Aura platforms, working within defined SLA timelines.
Collect and analyze packet trace data to perform in-depth root-cause analysis for VoIP call quality and infrastructure issues.
Configure and support Avaya Media Servers, gateways, and ancillary components while participating in on-call rotation.
Anovia is a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, they foster a collaborative, close-knit technical culture focused on reliability and continuous improvement.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.
Own the customer relationship for key CX accounts and advocate for customers within NICE.
Resolve complex technical and high-stakes issues to ensure customer success and retention.
Partner with support, engineering, and product teams to meet SLAs and drive expansion.
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.
Serve as the first point of contact for technical support on smart cooler vending equipment, including mobile apps, payment readers, and connectivity issues.
Guide customers through structured troubleshooting, documentation, and escalation to Tier II when needed.
Maintain accurate records and communicate clearly with customers to resolve issues efficiently.
Smart Cooler Vending provides smart cooler vending equipment and connected solutions for operators. The company is a growing organization with a focus on customer success, technical support, and innovation in unattended retail.
Handle inbound customer calls and emails, providing professional support for billing, service timelines, and account inquiries.
Process activations/deactivations, resolve login issues, and complete callbacks or email follow-ups as needed.
Maintain accurate customer records in the CRM and escalate issues that fall outside your scope.
20four7VA connects businesses with offshore independent contractors for remote services. They offer free training, constant support, and a vibrant contractor community.
Act as the single point of contact for on-site and remote users for technical incidents and service requests.
Provide first-level support for PCs, hardware, software, and network issues, ensuring timely resolution.
Log and manage helpdesk tickets, monitor system alerts, and escalate issues to tier-2/3 teams as needed.
Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.
Provide phone, remote, and desk-side technical support for network connectivity.
Monitor GSA infrastructure using SolarWinds and document work in ServiceNow.
Troubleshoot network systems and coordinate with onsite staff and vendors.
Empower AI provides AI solutions for federal government agencies, leveraging decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., it is recognized as a 2024 Military Friendly Employer.
Provide first-line support to customers and internal users via chat, email, and phone in English.
Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.
Provide multi-channel support to carriers, drivers, shippers, and brokers.
Resolve billing concerns and assist users with the SuperPay solution.
Troubleshoot technical issues and educate users on platform best practices.
Super Dispatch is a leading end-to-end transport management platform built exclusively for the auto transport industry. Founded in 2013, the company is a 100% distributed team that values transparency, innovation, collaboration, and continuous growth.
Provide technical support for Twilio's Programmable Messaging product, serving as a subject matter expert and the voice of Twilio to customers.
Troubleshoot message deliverability issues, debug customer code, and guide customers via phone, email, and chat.
Collaborate with teammates and product/engineering teams via Slack, file Jira bugs, and stay updated on industry standards.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Administer enterprise voice platforms (Cisco, Teams, Avaya, Five9) for provisioning and service requests.
Manage ServiceNow queues, tickets, and user workflows for telecom lifecycle activities.
Provide end-user support and collaborate with IT, vendors, and teams during Eastern business hours.
BETSOL engineers AI-powered enterprise solutions, accelerating cloud transformation for businesses across 17+ countries. With a nimble team, they hold patents and industry awards, maintaining a NPS 2x the industry average.
Lead site surveys, system installation, and cutovers for next-generation Voice Communication Switch systems.
Perform independent system testing, maintenance, and troubleshooting of voice and telecom infrastructure.
Coordinate with engineers and provide on-site customer support and training.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As a leading mission capability integrator, Peraton employs thousands and fosters a culture of innovation and dedication.