Own and manage complex SIP integrations with CCaaS/CPaaS platforms like NiCE, Five9, Avaya, Genesys, and Twilio.
Investigate and debug call failures via PCAP analysis, SIP traces, and carrier logs to improve reliability.
Act as the primary technical point of contact for enterprise clients post-onboarding, translating feedback into product improvements.
Retell AI is reimagining the call center with cutting-edge voice AI, enabling thousands of companies to handle sales, support, and logistics calls with AI voice agents. Backed by Y Combinator and other leading investors, the company has scaled to $60M ARR with a team of 40 people, fostering a culture of rapid growth and ambitious building.
Own complex SIP and VoIP integrations with CCaaS/CPaaS platforms like NICE, Five9, Twilio, and Telnyx.
Troubleshoot call failures and voice-quality issues using PCAP analysis, SIP traces, Wireshark, and carrier diagnostics.
Partner with engineering and product teams to improve AI voice infrastructure and support enterprise customers.
AI voice infrastructure company focused on reliable enterprise telephony and CCaaS/CPaaS integrations. Fast-growing, fully remote, with collaborative teams and high ownership.
Implement and support enterprise voice platforms including Cisco, Avaya, Five9, and Microsoft Teams.
Troubleshoot voice issues and perform incident triage using tools like Wireshark and Aternity.
Manage ServiceNow queues and support carrier integrations and SIP trunking.
BETSOL accelerates cloud transformation for enterprises with AI and cloud-native solutions. They maintain a 2x industry average net promoter score and hold multiple engineering patents, with offices in the US and India.
Administer enterprise voice platforms (Cisco, Teams, Avaya, Five9) for provisioning and service requests.
Manage ServiceNow queues, tickets, and user workflows for telecom lifecycle activities.
Provide end-user support and collaborate with IT, vendors, and teams during Eastern business hours.
BETSOL engineers AI-powered enterprise solutions, accelerating cloud transformation for businesses across 17+ countries. With a nimble team, they hold patents and industry awards, maintaining a NPS 2x the industry average.
Research, audit, and clean up existing Avaya configurations for datacenter migration.
Administer Avaya Aura Communication Manager including dial plans, route patterns, and trunk groups.
Program and maintain VDNs, vectors, and hunt groups to optimize call routing logic.
BETSOL is a global IT services company that accelerates cloud transformation for enterprises using AI and cloud-native solutions. With offices in the US and India, it serves clients across 17+ countries and holds multiple engineering patents.
Resolve customer inquiries, complaints, and basic technical issues with professionalism and empathy.
Process order entries, changes, warranty requests, and document cases in the CRM system.
Collaborate with Supply Chain and Sales teams to resolve discrepancies and meet performance targets.
Anovia is a trusted support partner specializing in workflow, technical support, and multilingual services for Fortune 500 companies. With over 200 professionals globally, the company fosters a close-knit technical team focused on system reliability and continuous improvement.
Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
Be a trusted advisor to customers, providing ongoing support during and after implementation.
Axon is a public safety technology company that develops devices and cloud software to protect life. The culture is fast-paced, challenging, and meaningful, with a focus on candor, care, and diversity.
Translate end-user requirements into technical intercom solutions with standard and 3rd-party integrations.
Support project tenders, system designs, and commissioning with level 2 and 3 troubleshooting.
Collaborate with sales to explain concepts and provide training to customers and integrators.
The Audio Business Division of Electro-Voice Dynacord creates critical communications, pro sound, and public address solutions under premium brands like Dynacord, Electro-Voice, RTS, and Telex. With over 4,200 employees in more than 50 countries, we are committed to securing, connecting, and amplifying the moments that matter.