Implement and support enterprise voice platforms including Cisco, Avaya, Five9, and Microsoft Teams.
Troubleshoot voice issues and perform incident triage using tools like Wireshark and Aternity.
Manage ServiceNow queues and support carrier integrations and SIP trunking.
BETSOL accelerates cloud transformation for enterprises with AI and cloud-native solutions. They maintain a 2x industry average net promoter score and hold multiple engineering patents, with offices in the US and India.
Translate end-user requirements into technical intercom solutions with standard and 3rd-party integrations.
Support project tenders, system designs, and commissioning with level 2 and 3 troubleshooting.
Collaborate with sales to explain concepts and provide training to customers and integrators.
The Audio Business Division of Electro-Voice Dynacord creates critical communications, pro sound, and public address solutions under premium brands like Dynacord, Electro-Voice, RTS, and Telex. With over 4,200 employees in more than 50 countries, we are committed to securing, connecting, and amplifying the moments that matter.
Design and implement IVR/VRU solutions using Amazon Connect contact flows and AWS services.
Develop and maintain voice call workflows, routing, and integration with APIs.
Troubleshoot and optimize voice applications with CI/CD and infrastructure as code.
Vtekis provides recruitment and staffing services to many industries. They are a hiring partner that understands hiring strategies and talent availability.
Own and manage complex SIP integrations with CCaaS/CPaaS platforms like NiCE, Five9, Avaya, Genesys, and Twilio.
Investigate and debug call failures via PCAP analysis, SIP traces, and carrier logs to improve reliability.
Act as the primary technical point of contact for enterprise clients post-onboarding, translating feedback into product improvements.
Retell AI is reimagining the call center with cutting-edge voice AI, enabling thousands of companies to handle sales, support, and logistics calls with AI voice agents. Backed by Y Combinator and other leading investors, the company has scaled to $60M ARR with a team of 40 people, fostering a culture of rapid growth and ambitious building.
Drive deep adoption and business value for contact center customers by translating complex workflows into practical solutions.
Serve as a subject matter expert on CCaaS platforms, advising on routing, omnichannel, and AI-assisted capabilities.
Develop scalable enablement resources and one-to-many programs to accelerate product adoption and customer success.
The company provides a leading cloud-based contact center platform with AI-assisted capabilities and omnichannel solutions. It fosters a collaborative, growth-focused environment where employees are empowered to deliver meaningful customer impact.
Own the end-to-end delivery lifecycle for telecommunications and connectivity services, from order acceptance through customer acceptance.
Coordinate with internal teams, carriers, vendors, and field technicians to manage multiple concurrent deployments and ensure timely delivery.
Serve as the primary customer contact during implementation, providing proactive updates and managing expectations.
The partner company delivers end-to-end telecommunications and connectivity services for customers across the United States. It operates in a fully remote environment with a focus on cross-functional collaboration and professional development.
Own complex SIP and VoIP integrations with CCaaS/CPaaS platforms like NICE, Five9, Twilio, and Telnyx.
Troubleshoot call failures and voice-quality issues using PCAP analysis, SIP traces, Wireshark, and carrier diagnostics.
Partner with engineering and product teams to improve AI voice infrastructure and support enterprise customers.
AI voice infrastructure company focused on reliable enterprise telephony and CCaaS/CPaaS integrations. Fast-growing, fully remote, with collaborative teams and high ownership.
Configure and maintain CCaaS platforms, IVR, and conversational AI systems for client environments.
Support new client implementations and ensure operational readiness through testing and documentation.
Monitor platform incidents and manage vendor support cases to ensure system stability.
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.
Resolve complex VoIP, SIP, and PBX issues for multi-site clients, handling 15+ tickets daily.
Provision and configure IP phones from vendors like Yealink, Grandstream, and Polycom.
Document recurring problems and solutions to build a knowledge base for the support team.
A partner company is hiring a Senior Support Specialist for their Customer Success team. They operate as a distributed Latin American team with a focus on technical support.
Own the telephony roadmap and decide what gets built in partnership with engineering.
Take native telephony global by extending LiveKit Phone Numbers beyond the US.
Get deep with customers and data to shape priorities and own the economics.
LiveKit builds the infrastructure layer for voice-driven computing, giving developers tools to build, test, and scale voice AI agents in production. Founded in 2021, it powers voice AI for major companies like OpenAI and Salesforce, facilitating billions of calls yearly.
Coordinate field operations and manage technician schedules to ensure timely service resolution.
Monitor technician availability, assign jobs, and respond to priority alarms and escalations.
Communicate ETA updates to internal teams and customers, and document job status in tracking systems.
Qualfon delivers engaging interactions and positive experiences, aiming to help people pursue their total vocation. The company focuses on creating job opportunities and being a partner of choice for clients.