Own and manage complex SIP integrations with CCaaS/CPaaS platforms like NiCE, Five9, Avaya, Genesys, and Twilio.
Investigate and debug call failures via PCAP analysis, SIP traces, and carrier logs to improve reliability.
Act as the primary technical point of contact for enterprise clients post-onboarding, translating feedback into product improvements.
Retell AI is reimagining the call center with cutting-edge voice AI, enabling thousands of companies to handle sales, support, and logistics calls with AI voice agents. Backed by Y Combinator and other leading investors, the company has scaled to $60M ARR with a team of 40 people, fostering a culture of rapid growth and ambitious building.
Resolve complex VoIP, SIP, and PBX issues for multi-site clients, handling 15+ tickets daily.
Provision and configure IP phones from vendors like Yealink, Grandstream, and Polycom.
Document recurring problems and solutions to build a knowledge base for the support team.
A partner company is hiring a Senior Support Specialist for their Customer Success team. They operate as a distributed Latin American team with a focus on technical support.
Own the telephony roadmap and decide what gets built in partnership with engineering.
Take native telephony global by extending LiveKit Phone Numbers beyond the US.
Get deep with customers and data to shape priorities and own the economics.
LiveKit builds the infrastructure layer for voice-driven computing, giving developers tools to build, test, and scale voice AI agents in production. Founded in 2021, it powers voice AI for major companies like OpenAI and Salesforce, facilitating billions of calls yearly.
Lead architecture and evolution of Asterisk-based VoIP platforms across cloud and on-premise environments.
Mentor engineering teams on SIP, call routing, IVR, and real-time communication systems.
Drive cloud telephony initiatives on AWS/GCP/Azure with focus on security, scalability, and performance.
Our partner company builds mission-critical voice and telephony infrastructure using Asterisk and cloud technologies. They are a remote-first organization that values technical excellence, mentorship, and cross-functional collaboration.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' and partners' developers to resolve complex problems with potentially costly consequences.
Leverage experience troubleshooting Quality of Service (QoS) issues and collaborate with teams via Slack.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
Efficiently manage ticket queues, ensuring accurate classification and timely resolution.
Collaborate with cross-functional teams to provide guidelines on scope and technical feasibility.
Posh is revolutionizing the way financial institutions serve their communities through innovative AI solutions. They believe the most successful AI products are built on a symbiotic relationship between humans and AI, each empowered to put their best foot forward.
Provide second and third level technical support for Cisco Enterprise Collaboration infrastructure and endpoints.
Troubleshoot and resolve device problems for MSC customers and collaborate with other engineers.
Mentor and assist in management, testing, and deployment of new technologies.
ePlus is a technology solutions company that provides managed services and engineering-centric solutions. Their team is passionate, skilled, and driven to deliver solutions that make a real difference.
Support technical onboarding and deployment for enterprise customers, building AI voice agents and designing integrations.
Troubleshoot APIs, webhooks, SIP, and telephony issues, and debug production deployments.
Partner with Product and Engineering to identify product gaps and drive improvements from customer feedback.
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. With a team of 50, they've scaled to $80M in ARR and are backed by Y Combinator and other leading investors.