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What You’ll Do:
- Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
- Assist in new telephony setup and troubleshooting.
- Efficiently manage and clean up incoming ticket queues, ensuring accurate classification and timely resolution.
What We’re Looking For:
- 4+ years of experience in a technical support or implementation engineering role.
- 2+ years of experience with telephony systems, SIP, or IVR configurations.
- Strong ability to translate complex technical concepts for non-technical stakeholders.
Preferred Qualifications:
- Background in Conversational AI, digital bots, or Natural Language Processing.
- Experience working with banking cores or "Sim exchange" configurations.
Posh
Posh is revolutionizing the way financial institutions serve their communities through innovative AI solutions. They believe the most successful AI products are built on a symbiotic relationship between humans and AI, each empowered to put their best foot forward.