Investigate, troubleshoot, and resolve technical issues related to customer API and SDK implementations.
Communicate effectively with customers and internal stakeholders, contributing to knowledge bases.
Collaborate with the team to identify bugs and escalate issues to next-level support.
Vonage is a global cloud communications leader that empowers brands to connect better through programmable communications APIs. With a global team, they foster a culture of learning and innovation to support customer success.
Architect and develop scalable software solutions to enhance Twilio's communications platform.
Collaborate with cross-functional teams to deliver high-quality features and improvements.
Drive technical excellence through code reviews, testing, and continuous integration.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion.
Act as first-line technical support for Oscilar's customers, analyzing and resolving issues via the support system.
Collaborate with Support Engineering, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
Write SQL queries and Python scripts to troubleshoot, replicate, and debug customer problems and API integrations.
Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
Act as escalation point for middle-complexity issues and mentor newer support team members.
Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.
Lead critical customer escalations and manage P1/P2 incidents for timely resolution.
Oversee global follow-the-sun support operations and ensure seamless service coverage.
Mentor a distributed team, improve automation, and optimize AI-assisted support workflows.
This role is listed on behalf of a partner company that focuses on customer success and AI-driven support. The company values a remote-first culture and offers significant ownership in a fast-paced SaaS environment.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Ensure excellent partner and customer satisfaction by meeting or exceeding operational KPIs.
Develop and execute career growth plans for team members through coaching and performance feedback.
Lead internal and external escalations, ensuring rapid issue resolution and root cause analysis.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first culture and a strong commitment to global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact each day.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.
Work alongside Account Executives to strategize and plan for deal success through the pre-sales process.
Lead technical discovery sessions to understand customer needs and articulate Twilio's solutions.
Build and present complex product demos to showcase Twilio Communications Products.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is dedicated to remote-first work with a strong culture of connection and global inclusion, fostering a vibrant and diverse team.
Triage and resolve customer and partner issues end-to-end, from first contact to resolution, using SQL queries and debugging skills.
Serve as the primary technical point of contact for customer support and success, communicating clearly and managing expectations.
Identify recurring issues, surface patterns to product and engineering, and contribute to system monitoring and runbooks.
Kota is reimagining insurance and retirement benefits for the modern workforce through its integrated benefits platform and embedded insurance solution. Founded in 2022, the company has raised more than €20M from top investors and serves tens of thousands of employees at leading European companies.
Design and build robust, scalable backend systems and APIs across Twilio Segment's data platform.
Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
Twilio provides real-time communications and data solutions that help companies and developers worldwide build better customer experiences. With thousands of employees globally, they foster a remote-first culture focused on diversity, equity, and inclusion.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Support customers through technical evaluations, demonstrations, and proof-of-concept activities to help them adopt the reliability platform.
Build trusted relationships with engineering teams by understanding their environments and providing implementation guidance.
Use AI tools to accelerate customer workflows and share insights with Product and Engineering teams to influence product improvements.
Our partner is a fast-growing software company that builds a developer-focused reliability platform to help engineering teams improve application reliability. It is an international, remote-first organization with a flexible and inclusive culture.
Provide technical support across multiple channels including tickets, chat, email, and virtual meetings.
Troubleshoot and resolve issues related to APIs, integrations, and messaging platform functionalities.
Collaborate with internal teams to ensure smooth customer journeys and successful implementations.
The company is at the forefront of business messaging technology, providing innovative solutions to organizations worldwide. It is a fast-growing, globally distributed organization with a dynamic, entrepreneurial culture that values autonomy and professional growth.
Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
Collaborate with cross-functional teams to improve service delivery and drive customer retention.
This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.
Provide technical support to users via tickets, chat, and community forums.
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
Collaborate with the engineering team to escalate and resolve complex technical challenges.
n8n is an open workflow orchestration platform for AI, giving technical teams the freedom of code with the speed of no-code. The company has grown to over 260 employees across Europe and the US, with a strong community of 650,000 active developers and a valuation of $5.2bn.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Provide first-line customer support and troubleshooting for the CORE product suite, managing support channels and resolving technical issues.
Conduct video calls to guide users, train them on platform features, and promote self-service resources.
Collaborate with engineering and product teams to escalate bugs, document issues, and improve workflows.
PeopleGrove provides technology solutions for higher education, focusing on experiential learning and mentorship. With over 100 professionals across the US and India, the company fosters a mission-driven, collaborative, and innovative culture.