Investigate, troubleshoot, and resolve technical issues related to customer API and SDK implementations.
Communicate effectively with customers and internal stakeholders, contributing to knowledge bases.
Collaborate with the team to identify bugs and escalate issues to next-level support.
Vonage is a global cloud communications leader that empowers brands to connect better through programmable communications APIs. With a global team, they foster a culture of learning and innovation to support customer success.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' and partners' developers to resolve complex problems with potentially costly consequences.
Leverage experience troubleshooting Quality of Service (QoS) issues and collaborate with teams via Slack.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Respond to customer inquiries via phone, email, and chat to resolve technical issues.
Provide accurate troubleshooting and product guidance to business clients.
Collaborate with internal teams to improve support processes and customer satisfaction.
The company is a partner organization that provides B2B customer support solutions to businesses. The team size and culture are not specified, but the role emphasizes collaboration and technical curiosity.
Grow and manage a distributed cloud-based VoIP platform
Optimize and troubleshoot FreeSWITCH and Kamailio configurations for performance, resiliency, and reliability
Design, build, test, deploy, and maintain services that support the voice platform
We are on a mission to elevate the patient experience by giving healthcare practices the tools they need to run efficiently and connect with patients. With 40,000+ customers and growing, our all-in-one platform supports scheduling, payments, communication, and reviews, helping healthcare professionals focus on patient care.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Diagnose and resolve complex network and voice routing issues using advanced troubleshooting and data analysis techniques.
Collaborate with cross-functional teams to improve processes and restore critical services in a 24/7 environment.
Mentor team members and document operational records to ensure long-term network stability and compliance.
This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.
Lead architecture and evolution of Asterisk-based VoIP platforms across cloud and on-premise environments.
Mentor engineering teams on SIP, call routing, IVR, and real-time communication systems.
Drive cloud telephony initiatives on AWS/GCP/Azure with focus on security, scalability, and performance.
Our partner company builds mission-critical voice and telephony infrastructure using Asterisk and cloud technologies. They are a remote-first organization that values technical excellence, mentorship, and cross-functional collaboration.
Provide technical support to customers via chat, WhatsApp, and virtual meetings, ensuring high-quality service.
Assist users with platform modules including OZmap, OZmob, and related solutions.
Investigate and resolve technical issues, coordinating with internal teams for efficient resolution.
The company delivers innovative SaaS solutions for the telecommunications industry, specializing in fiber optic network management. It is a customer-focused technology team that values collaboration and continuous improvement in a fast-paced environment.
Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
Efficiently manage ticket queues, ensuring accurate classification and timely resolution.
Collaborate with cross-functional teams to provide guidelines on scope and technical feasibility.
Posh is revolutionizing the way financial institutions serve their communities through innovative AI solutions. They believe the most successful AI products are built on a symbiotic relationship between humans and AI, each empowered to put their best foot forward.
Maintain stability, reliability, and performance of cloud and core platform environments supporting enterprise customers.
Investigate complex technical issues across infrastructure, APIs, integrations, and distributed services.
Act as a technical bridge between customers, technical account teams, and Engineering to turn findings into actionable solutions.
Jobgether uses an AI-powered matching process to streamline job applications. It is an inclusive equal-opportunity workplace that processes applications quickly and fairly.
Design, deliver, and support enterprise UC platforms including Cisco Webex and SIP Trunking.
Lead incident management and vendor escalation with carriers and Cisco.
Monitor platform health with Splunk and manage CDR and emergency services.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation for enterprises. With nearly 1,000 professionals across over 25 countries, it fosters a values-driven culture of Relentless Performance, achieving 99% project success.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Provide technical support and resolve complex software issues through phone, web, and email.
Collaborate with internal teams such as Sales, Services, and R&D to investigate and resolve customer problems.
Maintain documentation and share expertise through internal training and knowledge base articles.
The company provides enterprise software solutions and technical support services. It operates in a global, customer-focused environment with a collaborative team culture.