Specialist, Product Support

Accountabilities:

• Provide technical support to customers through phone, web, and email, taking ownership of assigned incidents through resolution.
• Analyze, troubleshoot, test, and resolve application-related technical issues, functionality questions, data problems, and integration challenges.
• Maintain regular and proactive communication with customers, ensuring progress updates and resolutions meet established SLAs.

Requirements:

• Bachelor’s degree in Computer Science or related field, or equivalent experience, with 3-5 years in customer support or technical troubleshooting.
• Fluency in Portuguese, Spanish, and English, with strong communication skills.
• Practical experience with JavaScript, XML, JSON, RESTful APIs, and database querying.

Benefits:

• Fully remote position based in Brazil with full-time employment.
• Opportunity to work in a global, customer-focused technical support environment.
• Exposure to enterprise software, databases, APIs, and cloud technologies.