Monitor network activity, respond to alarms and alerts, and manage tickets for broadband service providers.
Perform initial triage and basic troubleshooting of network issues related to routing, switching, and service availability.
Communicate clearly with customers, engineers, and vendors while tracking incidents through resolution and ensuring proper documentation.
Vantage Point Solutions is a customer-focused engineering and consulting firm that helps clients solve complex infrastructure challenges across broadband, power, and financial sectors. The company fosters a culture of collaboration, accountability, and professional growth.
Provide initial analysis and triage for incoming customer calls, monitoring alerts, and tickets with clear communication.
Document resolutions and proactively update customers and team members on technical issues.
Collaborate with Level 2 support and vendors to improve capabilities and processes.
Flexential is a data center and cloud infrastructure provider that delivers responsive incident response and support for customer environments. The company emphasizes a fast-paced, team-oriented culture focused on continuous improvement and growth.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by performing diagnostics and escalating to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.
Partner with dedicated enterprise customers to optimize their use of BlueCat products and services.
Perform quarterly health checks and apply in-depth troubleshooting to resolve technical issues.
Become a trusted advisor and ensure customer recommendations are implemented.
BlueCat solves critical network challenges for large organizations by managing the systems that keep networks running smoothly and securely. With global teams, they foster a culture of trust, collaboration, and innovation.
Lead technical support initiatives and operational projects for advanced healthcare systems.
Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
Mentor team members and collaborate with cross-functional teams to resolve technical escalations.
Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.
Design comprehensive networking solutions for each business unit.
Configure and install network devices and services, such as switches, firewalls, VPNs, and wireless access points.
Monitor and troubleshoot network performance and connectivity issues.
Trexon provides IT infrastructure solutions across multiple industries. They operate a portfolio of companies with a team of business-aligned professionals ensuring network availability and security.
Own incidents from detection to resolution, troubleshooting complex security, network, systems, and cloud issues.
Serve as escalation point for unresolved alerts, mentor junior team members, and improve operational documentation.
Support security and compliance initiatives, conduct root cause analysis, and recommend process improvements.
DYOPATH is a managed services provider specializing in technology operations, cybersecurity, and infrastructure solutions. The company is recognized for its award-winning culture guided by the L.O.V.E. philosophy and a collaborative environment that values employee growth and exceptional service.
Administer and manage complex enterprise network environments across data centers and distributed office locations worldwide.
Configure, maintain, and troubleshoot routing and switching infrastructures, ensuring optimal performance, reliability, and availability.
Implement and maintain network security controls, including access control lists, firewall policies, and secure connectivity solutions.
The company is a globally distributed technology organization providing IT services to enterprise clients across multiple regions. It offers a fully remote work environment with a focus on collaboration and professional growth.
Provides remote first-tier helpdesk support via phone, chat, and self-service.
Troubleshoots technical issues and guides customers to resolution.
Documents interactions in CRM and follows up to ensure satisfaction.
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. With over 60 years of experience, the company fosters a culture of inclusion, growth, and teamwork, and was recently recognized as one of America's Best Midsize Employers for 2026.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Serve as the first point of contact for support requests via ticketing system, email, or chat.
Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
Document incidents, track resolution progress, and communicate updates to stakeholders.
Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.
Monitor and drive execution of the Network Engineering department's priority list, ensuring initiatives stay on track and roadblocks are surfaced early.
Serve as a primary point of contact for communication and follow-up with other departments, keeping cross-functional work aligned and moving.
Manage the engineering ticketing queue, including oversight of staffing levels and performance across the queue.
Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan, employing individuals with high integrity, a strong work ethic, and a passion for continuous learning.
Oversee IT incidents from detection to resolution, coordinating cross-functional teams to minimize disruption.
Maintain accurate documentation, analyze trends, and ensure compliance with SLAs.
Facilitate post-incident reviews and drive process improvements to strengthen operational resilience.
Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.
Design, deploy, configure, and troubleshoot enterprise network infrastructure including routers and switches.
Provide Tier 1 and Tier 2 technical support for networking issues and collaborate with technical teams.
Apply expertise in Arista and Cisco networking technologies to deliver reliable solutions.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates remotely with a focus on technology and global opportunities.
Serve as the primary escalation point for technically complex tickets from paying customers, taking full ownership through resolution.
Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing, and identity provider integrations.
Manage a ticket queue with consistent focus on SLA adherence and drive high CSAT scores.
Tailscale builds software to securely interconnect people and devices, making networking easy. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Work directly with customers to onboard BYO-BGP and troubleshoot network performance issues.
Research network events to identify technical debt and drive improvements across platforms.
Compose, review, and test procedure documentation for scheduled maintenance to improve customer experience.
Vultr provides high-performance cloud infrastructure solutions, including Cloud Compute, GPU, Bare Metal, and Storage, with 33 global data centers. As the world's largest privately-held cloud infrastructure company, valued at $3.5 billion, Vultr emphasizes employee care with comprehensive benefits and a culture of inclusion.
Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.
Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.
Respond to customer inquiries via email, chat, and phone.
Resolve customer issues accurately and professionally.
Document customer interactions and maintain accurate records.
The company provides a service platform and is seeking a Customer Support Specialist to deliver exceptional customer service. The company offers a supportive team environment with career growth opportunities and competitive benefits.