Own the voice pipeline end-to-end, including ASR, TTS, streaming, and vendor relationships.
Set strategy and roadmap for voice product surface, balancing customer commitments and technology bets.
Work directly with engineering leads, customers, and executives to drive outcomes.
ASAPP delivers the best AI-powered customer experience. They are a globally diverse team with hubs in New York City, Mountain View, Latin America, and India, operating in a fast-paced, high-growth startup environment.
Own the vision, strategy and execution for HighLevel's HardPhone, SIP, IVR, Call Center and Enterprise Voice platforms.
Build a scalable, provider-agnostic communications platform that abstracts multiple CPaaS providers through a unified architecture.
Design intuitive softphone experiences across web and mobile, along with real-time supervisor dashboards.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization built for speed and ownership.
Own end-to-end product launches including positioning, messaging, and go-to-market execution.
Support sales with collateral, battle cards, competitive intelligence, and enablement materials.
Develop customer stories and case studies demonstrating real-world impact across key verticals.
LiveKit builds infrastructure for the voice-driven era of computing, enabling developers to build and deploy voice AI agents. Founded in 2021, they power voice AI applications for major companies like OpenAI and Salesforce, facilitating billions of calls annually with a lean, high-impact team.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Own the AI Receptionist product end-to-end, setting vision, roadmap, and success criteria.
Define what great AI-powered client communication looks like across voice and text.
Drive adoption and outcomes, owning revenue, adoption, and retention metrics.
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. With over 5,000 businesses using Boulevard and $188M in funding, the company is scaling fast with a culture of curiosity and experimentation.
Build and ship core product surfaces end to end, primarily on the web and in our CLI
Design and implement features that make LiveKit feel obvious and powerful to developers
Engage directly with developers and customers to understand use cases and iterate quickly
LiveKit builds the infrastructure layer for agentic AI, providing developers with tools to build, test, and deploy AI agents. Founded in 2021, it powers voice and agentic applications for major companies like OpenAI and Meta, facilitating billions of calls annually, with a culture that values fast iteration and developer experience.
Be the focal point of contact & coordination for customer programs & events with Product Success, including customer onboarding and closed-loop tracking.
Establish a trusted / strategic advisor relationship with each assigned client and drive continued value of our products and services.
Primary ownership and accountability for ensuring customer satisfaction and retention within assigned accounts.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together.
Owning the end-to-end Interactive Avatar API, from SDK and docs to real-time experience quality and roadmap.
Getting close to developers building on the beta, understanding integration pain points and translating into product direction.
Partnering with go-to-market to define packaging, pricing, and metrics for adoption and commercial success.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices across Europe and the US, and has raised over $530 million from premier investors.
Lead, coach, and develop the Number Operations team, setting clear goals and fostering accountability.
Manage ticket queues including number provisioning, porting requests, and ensure SLA compliance.
Collaborate with cross-functional teams to handle escalations and provide operational input on tooling and automation.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is headquartered in Paris with a strong North American presence and teams across multiple global cities, backed by world-class investors and driven by rapid AI innovation.
Respond quickly to inbound leads from marketing campaigns and product sign-ups, qualifying them into sales opportunities.
Manage and prioritize high volume of inbound requests to ensure timely responses.
Work with Account Executives and fellow SDRs to hand off qualified opportunities and exceed quarterly targets.
Deepgram is a leading Voice AI platform providing APIs for speech-to-text, text-to-speech, and voice agents at scale. They serve over 1,300 organizations and 200,000 developers, backed by Series C funding, with a fast-paced, AI-first culture.
Investigate, troubleshoot, and resolve technical issues related to customer API and SDK implementations.
Communicate effectively with customers and internal stakeholders, contributing to knowledge bases.
Collaborate with the team to identify bugs and escalate issues to next-level support.
Vonage is a global cloud communications leader that empowers brands to connect better through programmable communications APIs. With a global team, they foster a culture of learning and innovation to support customer success.
Develop and communicate a clear product vision and strategy for Conversational AI, ensuring alignment with company goals and advancements.
Prioritize features and create a detailed roadmap based on customer feedback, market research, and business objectives, focusing on AI accuracy and scalability.
Collaborate cross-functionally with Engineering, Data Science, Sales, and Customer Success to drive execution and deliver innovative AI solutions.
LivePerson is a leader in trusted enterprise conversational AI and digital transformation. A publicly traded company (NASDAQ: LPSN), it powers nearly a billion conversational interactions monthly and was named the #1 Most Innovative AI Company by Fast Company.
Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
Efficiently manage ticket queues, ensuring accurate classification and timely resolution.
Collaborate with cross-functional teams to provide guidelines on scope and technical feasibility.
Posh is revolutionizing the way financial institutions serve their communities through innovative AI solutions. They believe the most successful AI products are built on a symbiotic relationship between humans and AI, each empowered to put their best foot forward.