Own the full VoiceAI product strategy, roadmap, and execution, including inbound and outbound calling, agent setup, and workflow integrations.
Drive product quality, reliability, and monetization across call latency, conversation quality, and CRM integration.
Partner with engineering, design, marketing, and support teams to ensure customer success and measurable business outcomes.
HighLevel is an AI-powered business operating system that provides agencies, entrepreneurs, and SMBs with the infrastructure to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization focused on speed and ownership.
Drive the product roadmap and execution for HighLevel's Phone Numbers and KYC products, enhancing end-to-end customer experiences for number discovery, purchasing, provisioning, and lifecycle management.
Partner with Engineering, Design, Finance, Revenue Operations, and other teams to build scalable onboarding and identity verification systems, improving activation rates and compliance.
Establish and monitor key product metrics, prioritize initiatives balancing customer experience, operational efficiency, and regulatory requirements, and collaborate across global teams to deliver platform capabilities.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization focused on speed, ownership, and community-driven growth.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Grow and manage a distributed cloud-based VoIP platform
Optimize and troubleshoot FreeSWITCH and Kamailio configurations for performance, resiliency, and reliability
Design, build, test, deploy, and maintain services that support the voice platform
We are on a mission to elevate the patient experience by giving healthcare practices the tools they need to run efficiently and connect with patients. With 40,000+ customers and growing, our all-in-one platform supports scheduling, payments, communication, and reviews, helping healthcare professionals focus on patient care.
Owns the AI services API contract, Desktop Intercept client, and integration roadmap end-to-end.
Sets latency and cost budgets per service and holds the org to them.
Prioritizes the integration roadmap by revenue impact and treats reliability and privacy as features.
TTEC Digital is an innovation group inside TTEC (NASDAQ: TTEC), building next-generation AI CX tools. The group moves like an early-stage startup with the scale of a company obsessed with customer experience since 1982.