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Role Overview:
- You will own the strategy, execution, and architectural evolution of HighLevel's enterprise voice and contact center infrastructure.
- You will lead products that power SIP communications, physical IP phones, IVR experiences, voice routing, and native Call Center features.
- You will define the roadmap for building a carrier-agnostic voice platform.
Key Responsibilities:
- Own the vision, strategy and execution for HighLevel's HardPhone, SIP, IVR, Call Center and Enterprise Voice platforms.
- Build a scalable, provider-agnostic communications platform with unified architecture.
- Design intuitive softphone experiences and real-time supervisor dashboards.
What We're Looking For:
- 8+ years of Product Management experience with communications or telecom products.
- Deep understanding of SIP, RTP, WebRTC, VoIP, IVR, and contact center ecosystems.
- Experience building multi-provider routing, abstraction layers, and API-first platform products.
HighLevel
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization built for speed and ownership.