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Overview:
- Serve as MSC Tier 3 Collaboration Engineer providing technical support for Cisco Collaboration products.
- Troubleshoot and resolve device problems for internal and external customers.
- Collaborate with other MSC engineers to resolve issues.
Your Impact:
- Deliver technical support and subject matter expertise on system integrations.
- Mentor and assist in management, testing, implementation, and deployment of new technologies.
- Engage with MSC Management to influence quality and manageability.
Qualifications:
- Adept at determining and delivering solutions with high customer satisfaction.
- In-depth troubleshooting experience with Cisco Collaboration infrastructure, endpoints, and gateways.
- Practical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, Unified Contact Center, Cisco QoS.
EPLUS
ePlus is a technology solutions company that provides managed services and engineering-centric solutions. Their team is passionate, skilled, and driven to deliver solutions that make a real difference.