SpotMe is a leading B2B event platform that helps enterprises increase the impact of their events across in-person, virtual, hybrid, and webinars.
We empower medical and commercial teams with Onomi to run impactful congresses, symposia, advisory boards, and webinars.

Objectives:

In your first month, you will complete onboarding, build relationships, and manage 200+ customer conversations.
In your first 3 months, you will manage high-volume real-time chats, meet CSAT targets, and develop troubleshooting instincts.
In your first 6 months, you will become a recognized product expert and drive recurring issues to permanent fixes.

What you need to be great at:

Real troubleshooting instinct and curiosity about how things work—networks, browsers, mobile devices, video/audio.
Rapid analytical reasoning under time pressure and multitasking mastery across multiple live chats.
Empathy and clarity in communication, resilience, ownership, and cross-team collaboration.

SpotMe

SpotMe is a leading B2B event platform that helps enterprises deliver CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. We are a global team focused on supporting mission-critical events with a culture of rapid response and ownership.

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