Own and manage complex SIP integrations with CCaaS/CPaaS platforms like NiCE, Five9, Avaya, Genesys, and Twilio.
Investigate and debug call failures via PCAP analysis, SIP traces, and carrier logs to improve reliability.
Act as the primary technical point of contact for enterprise clients post-onboarding, translating feedback into product improvements.
Retell AI is reimagining the call center with cutting-edge voice AI, enabling thousands of companies to handle sales, support, and logistics calls with AI voice agents. Backed by Y Combinator and other leading investors, the company has scaled to $60M ARR with a team of 40 people, fostering a culture of rapid growth and ambitious building.
Own complex SIP and VoIP integrations with CCaaS/CPaaS platforms like NICE, Five9, Twilio, and Telnyx.
Troubleshoot call failures and voice-quality issues using PCAP analysis, SIP traces, Wireshark, and carrier diagnostics.
Partner with engineering and product teams to improve AI voice infrastructure and support enterprise customers.
AI voice infrastructure company focused on reliable enterprise telephony and CCaaS/CPaaS integrations. Fast-growing, fully remote, with collaborative teams and high ownership.
Support technical onboarding and deployment for enterprise customers, building AI voice agents and designing integrations.
Troubleshoot APIs, webhooks, SIP, and telephony issues, and debug production deployments.
Partner with Product and Engineering to identify product gaps and drive improvements from customer feedback.
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. With a team of 50, they've scaled to $80M in ARR and are backed by Y Combinator and other leading investors.
Configure and maintain CCaaS platforms, IVR, and conversational AI systems for client environments.
Support new client implementations and ensure operational readiness through testing and documentation.
Monitor platform incidents and manage vendor support cases to ensure system stability.
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.
Design and implement IVR/VRU solutions using Amazon Connect contact flows and AWS services.
Develop and maintain voice call workflows, routing, and integration with APIs.
Troubleshoot and optimize voice applications with CI/CD and infrastructure as code.
Vtekis provides recruitment and staffing services to many industries. They are a hiring partner that understands hiring strategies and talent availability.
Drive deep adoption and business value for contact center customers by translating complex workflows into practical solutions.
Serve as a subject matter expert on CCaaS platforms, advising on routing, omnichannel, and AI-assisted capabilities.
Develop scalable enablement resources and one-to-many programs to accelerate product adoption and customer success.
The company provides a leading cloud-based contact center platform with AI-assisted capabilities and omnichannel solutions. It fosters a collaborative, growth-focused environment where employees are empowered to deliver meaningful customer impact.
Resolve complex VoIP, SIP, and PBX issues for multi-site clients, handling 15+ tickets daily.
Provision and configure IP phones from vendors like Yealink, Grandstream, and Polycom.
Document recurring problems and solutions to build a knowledge base for the support team.
A partner company is hiring a Senior Support Specialist for their Customer Success team. They operate as a distributed Latin American team with a focus on technical support.
Provide second and third level technical support for Cisco Enterprise Collaboration infrastructure and endpoints.
Troubleshoot and resolve device problems for MSC customers and collaborate with other engineers.
Mentor and assist in management, testing, and deployment of new technologies.
ePlus is a technology solutions company that provides managed services and engineering-centric solutions. Their team is passionate, skilled, and driven to deliver solutions that make a real difference.
Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
Be a trusted advisor to customers, providing ongoing support during and after implementation.
Axon is a public safety technology company that develops devices and cloud software to protect life. The culture is fast-paced, challenging, and meaningful, with a focus on candor, care, and diversity.
Own the telephony roadmap and decide what gets built in partnership with engineering.
Take native telephony global by extending LiveKit Phone Numbers beyond the US.
Get deep with customers and data to shape priorities and own the economics.
LiveKit builds the infrastructure layer for voice-driven computing, giving developers tools to build, test, and scale voice AI agents in production. Founded in 2021, it powers voice AI for major companies like OpenAI and Salesforce, facilitating billions of calls yearly.
Lead architecture and evolution of Asterisk-based VoIP platforms across cloud and on-premise environments.
Mentor engineering teams on SIP, call routing, IVR, and real-time communication systems.
Drive cloud telephony initiatives on AWS/GCP/Azure with focus on security, scalability, and performance.
Our partner company builds mission-critical voice and telephony infrastructure using Asterisk and cloud technologies. They are a remote-first organization that values technical excellence, mentorship, and cross-functional collaboration.