Champion successful implementation of key projects meeting client requirements and timelines.
Drive optimization of IT system performance and reliability by proactively addressing challenges.
Enhance team collaboration and communication contributing to project success.
ITS delivers innovative technology solutions and managed IT services to clients. The company fosters a collaborative, client-focused culture with a remote team.
Design and implement IVR/VRU solutions using Amazon Connect contact flows and AWS services.
Develop and maintain voice call workflows, routing, and integration with APIs.
Troubleshoot and optimize voice applications with CI/CD and infrastructure as code.
Vtekis provides recruitment and staffing services to many industries. They are a hiring partner that understands hiring strategies and talent availability.
Partner with Account Executives to drive pre-sales activities including demonstrations, Proof-of-Concept, and technical presentations.
Establish yourself as a trusted advisor by leading technical discovery, designing solutions, and building customer trust in Twilio's APIs.
Contribute to the broader Engineering community through knowledge sharing, building demo materials, and solving complex technical challenges.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, where diverse experiences make a global impact.
Achieve mastery of all Axon technologies and lead business and technical presentations to customers and partners.
Manage customer expectations, provide 1st-level technical support, and remove sales obstacles through creativity.
Take ownership of the POC/Pilot process, develop relationships with key partners, and represent the brand at field events.
Axon is a technology company focused on public safety, developing conducted electrical weapons, body worn cameras, and digital evidence management solutions to protect life. They are a global team of passionate professionals operating in a fast-paced, challenging, and meaningful culture.
Design and implement NICE-based routing solutions, develop secure IVR applications, and migrate legacy call center systems to modern omnichannel platforms.
Coordinate release planning, development, testing, and releases for multiple agencies IVR enhancements.
Provide technical support and troubleshooting assistance to customers and internal teams.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. The company retains nearly 1000 full-time professionals and has a culture of Relentless Performance.
Translate end-user requirements into technical intercom solutions with standard and 3rd-party integrations.
Support project tenders, system designs, and commissioning with level 2 and 3 troubleshooting.
Collaborate with sales to explain concepts and provide training to customers and integrators.
The Audio Business Division of Electro-Voice Dynacord creates critical communications, pro sound, and public address solutions under premium brands like Dynacord, Electro-Voice, RTS, and Telex. With over 4,200 employees in more than 50 countries, we are committed to securing, connecting, and amplifying the moments that matter.
Own the technical presales relationship from discovery through solution architecture and demonstrations.
Collaborate with sales, product, and engineering teams to design scalable communications solutions.
Mentor other engineers and influence technical strategy in a remote-first environment.
The partner company provides innovative communications solutions to enterprises. It fosters a remote-first, collaborative culture with opportunities for growth and impact.
Own complex SIP and VoIP integrations with CCaaS/CPaaS platforms like NICE, Five9, Twilio, and Telnyx.
Troubleshoot call failures and voice-quality issues using PCAP analysis, SIP traces, Wireshark, and carrier diagnostics.
Partner with engineering and product teams to improve AI voice infrastructure and support enterprise customers.
AI voice infrastructure company focused on reliable enterprise telephony and CCaaS/CPaaS integrations. Fast-growing, fully remote, with collaborative teams and high ownership.
Support technical onboarding and deployment for enterprise customers, building AI voice agents and designing integrations.
Troubleshoot APIs, webhooks, SIP, and telephony issues, and debug production deployments.
Partner with Product and Engineering to identify product gaps and drive improvements from customer feedback.
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. With a team of 50, they've scaled to $80M in ARR and are backed by Y Combinator and other leading investors.
Resolve complex VoIP, SIP, and PBX issues for multi-site clients, handling 15+ tickets daily.
Provision and configure IP phones from vendors like Yealink, Grandstream, and Polycom.
Document recurring problems and solutions to build a knowledge base for the support team.
A partner company is hiring a Senior Support Specialist for their Customer Success team. They operate as a distributed Latin American team with a focus on technical support.
Lead architecture and evolution of Asterisk-based VoIP platforms across cloud and on-premise environments.
Mentor engineering teams on SIP, call routing, IVR, and real-time communication systems.
Drive cloud telephony initiatives on AWS/GCP/Azure with focus on security, scalability, and performance.
Our partner company builds mission-critical voice and telephony infrastructure using Asterisk and cloud technologies. They are a remote-first organization that values technical excellence, mentorship, and cross-functional collaboration.
Configure and deploy First Due's field response modules, including Pre-Planning, Responder, Hydrants, and Command.
Partner with Implementation Managers to deliver project milestones, maintain documentation, and surface risks early.
Leverage fire ground operations knowledge to configure mobile and map-based tools for active incident response.
First Due provides fire and EMS agencies with end-to-end software solutions to prevent first responder injury or death. They are a fully remote company with a comprehensive benefits package and a focus on public safety innovation.
Lead end-to-end architecture and design of Genesys Cloud CX solutions.
Define technical roadmap and ensure integration with enterprise systems.
Provide hands-on technical leadership across design, development, and deployment phases.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they foster a culture of Relentless Performance and operate in over 25 countries.
Lead a team of Delivery Engineers and Engineer Leads to deliver enterprise contact center implementations.
Establish and continuously improve standardized professional services delivery methodologies and reusable assets.
Partner with Sales, Customer Success, and Product Management to align customer commitments and delivery capacity.
The company provides enterprise contact center solutions to customers. They are a growing organization with a focus on remote work and professional services.
Set, manage, and meet customer expectations regarding scope, budget, and timeline to ensure successful implementations.
Serve as the primary point of contact, guiding customers through solution architecture, configuration, and deployment.
Proactively analyze usage patterns and technical health to identify optimization opportunities and drive platform adoption.
Twilio is a communications platform company that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Lead and support technical implementation activities for customer and partner engagements, translating requirements into effective cloud-based solutions.
Provide technical consultation throughout project delivery, including solution configuration, test-plan validation, and issue resolution.
Manage multiple projects, maintain documentation, and stay current with new product capabilities and industry standards.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient and fair recruitment processes, leveraging technology to shortlist top-fitting applicants for employer review.
Be the subject matter authority on Verkada's full product suite and articulate value to customers.
Overcome technical objections and secure the technical win throughout the sales process.
Present solutions to all levels of customer organization, from C-level executives to IT managers.
Verkada provides an integrated AI-powered platform for video security, access control, and other physical security solutions. With over 30,000 customers and a $5.8B valuation, the company is rapidly scaling its impact across 170+ countries.
Own and manage complex SIP integrations with CCaaS/CPaaS platforms like NiCE, Five9, Avaya, Genesys, and Twilio.
Investigate and debug call failures via PCAP analysis, SIP traces, and carrier logs to improve reliability.
Act as the primary technical point of contact for enterprise clients post-onboarding, translating feedback into product improvements.
Retell AI is reimagining the call center with cutting-edge voice AI, enabling thousands of companies to handle sales, support, and logistics calls with AI voice agents. Backed by Y Combinator and other leading investors, the company has scaled to $60M ARR with a team of 40 people, fostering a culture of rapid growth and ambitious building.
Own technical strategy for enterprise opportunities from discovery through technical close.
Lead technical discovery and architecture discussions with engineering, security, and executive stakeholders.
Design and validate deployment approaches across web, mobile, API, CDN, cloud, and hybrid environments.
DataDome delivers real-time bot and agent trust management, analyzing 5 trillion signals daily to stop fraud in under 2 milliseconds. Trusted by enterprises like Etsy and PayPal, it operates with a global team and 24/7 SOC.
Provide expert-level, customer-facing support across complex cloud network environments.
Take ownership of critical networking systems, troubleshooting incidents and driving resolution within defined service levels.
Configure, administer, and troubleshoot switches, firewalls, load balancers, IPsec VPNs, and WANs.
The company provides cloud infrastructure and network solutions for enterprise customers. It operates with a focus on technical excellence and continuous improvement, supporting mission-critical environments.