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Job Description:
- Design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and migrate legacy call center systems to modern omnichannel platforms.
- Coordinate release planning, development, testing, and releases for multiple agencies IVR enhancements.
- Manage NICE BU and provide input into solution design and optimization.
Qualifications:
- 3+ years experience with Nice InContact CXone.
- 3+ years of NICE CXOne Studio scripting experience.
- Hands-on experience with NICE InContact and/or NICE CXone solutions.
Additional Information:
- Culture of Relentless Performance with a 99% project success rate.
- Competitive pay and benefits including health insurance, language courses, and relocation program.
- Work from anywhere culture with global impact.
Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. The company retains nearly 1000 full-time professionals and has a culture of Relentless Performance.