Design and implement NICE-based routing solutions, develop secure IVR applications, and migrate legacy call center systems to modern omnichannel platforms.
Coordinate release planning, development, testing, and releases for multiple agencies IVR enhancements.
Provide technical support and troubleshooting assistance to customers and internal teams.
Provide project management services for the design, deployment, and delivery support of NICE CCaaS solutions in a client-facing environment.
Manage overall delivery relationships with assigned clients, including frequent contact with leadership and leading implementation teams of 3 to 10 people.
Identify high-level risks, assumptions, and constraints, and implement approved actions and workarounds to minimize project risks.
TTEC Digital pioneers engagement and growth solutions that fuel the exceptional customer experience, with 1,800+ employees. The company has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Lead end-to-end architecture and design of Genesys Cloud CX solutions.
Define technical roadmap and ensure integration with enterprise systems.
Provide hands-on technical leadership across design, development, and deployment phases.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1000 full-time professionals and a 99% project success rate, they foster a culture of Relentless Performance and operate in over 25 countries.
Configure and maintain CCaaS platforms, IVR, and conversational AI systems for client environments.
Support new client implementations and ensure operational readiness through testing and documentation.
Monitor platform incidents and manage vendor support cases to ensure system stability.
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.
Drive deep adoption and business value for contact center customers by translating complex workflows into practical solutions.
Serve as a subject matter expert on CCaaS platforms, advising on routing, omnichannel, and AI-assisted capabilities.
Develop scalable enablement resources and one-to-many programs to accelerate product adoption and customer success.
The company provides a leading cloud-based contact center platform with AI-assisted capabilities and omnichannel solutions. It fosters a collaborative, growth-focused environment where employees are empowered to deliver meaningful customer impact.
Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed.
Develop and maintain strong, productive relationships with customers, holding regular success reviews.
Negotiate contract renewals and identify expansion opportunities to drive business growth.
NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is an innovation powerhouse with over 8,500 employees across 30+ countries, known for its ambitious and game-changing culture.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Design and implement IVR/VRU solutions using Amazon Connect contact flows and AWS services.
Develop and maintain voice call workflows, routing, and integration with APIs.
Troubleshoot and optimize voice applications with CI/CD and infrastructure as code.
Vtekis provides recruitment and staffing services to many industries. They are a hiring partner that understands hiring strategies and talent availability.
Engage with C-suite to define and lead enterprise-wide AI and agentic transformation programs.
Architect AI-agentic workflows, drive cloud migration to NiCE CXone, and lead change management.
Build business cases, roadmaps, and executive materials to deliver measurable outcomes.
NICE Ltd. provides software used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees in 30+ countries, NICE is a market leader in AI, cloud, and digital innovation.
Design, develop, and maintain Node.js applications on AWS Lambda.
Build IVR and self-service workflows using Amazon Connect and Amazon Lex.
Develop integrations with enterprise systems, CRM platforms, and third-party APIs.
Brillio is a digital engineering and consulting firm that provides cloud, data, and AI solutions. The company has a global team and focuses on delivering innovative technology services.
Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.
Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.