Similar Jobs
See allExecutive Director, Professional Services
TTEC Digital
Canada
Contact Center
Project Leadership
Customer Experience
Senior Manager, Professional Services US Operations – Project Management
Unknown
US
Professional Services
People Management
Contact Center
Customer Success Manager
NICE
US
Customer Success
SaaS
Gainsight
Transformation Consultant
NICE
US
Consulting
AI
CCaaS
Senior Customer Success Manager
NICE
US
Customer Success
Workforce Management
SaaS
What You'll Be Doing:
- Manage the overall delivery relationship with assigned clients.
- Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people.
- Deliver weekly status reports and provide project progress and issues to client stakeholders.
What You'll Bring to the Role:
- Experience delivering digital transformation projects with deep knowledge in NICE CXone, Genesys Cloud, Five9, or Amazon Connect.
- 5+ years experience in Project/Program Management within a consulting environment.
- Excellent organizational, planning, communication, and relationship-building skills.
About Us:
- TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience.
- Our sister company, TTEC Engage, is a 60,000+ employee service company with customer service representatives located around the world.
- TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC Digital
TTEC Digital pioneers engagement and growth solutions that fuel the exceptional customer experience, with 1,800+ employees. The company has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.