Provide project management services for the design, deployment, and delivery support of NICE CCaaS solutions in a client-facing environment.
Manage overall delivery relationships with assigned clients, including frequent contact with leadership and leading implementation teams of 3 to 10 people.
Identify high-level risks, assumptions, and constraints, and implement approved actions and workarounds to minimize project risks.
Develop customer, partner, and internal relationships to establish credibility and lead technical teams for Genesys Cloud implementations.
Own end-to-end project success including profitability, customer success, and mentoring team members.
Present solutions to clients, support deal closure, and contribute to RFP responses.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). They have 1,800+ employees and are part of TTEC Holdings, with a Great Place to Work certification.
Lead a team of Delivery Engineers and Engineer Leads to deliver enterprise contact center implementations.
Establish and continuously improve standardized professional services delivery methodologies and reusable assets.
Partner with Sales, Customer Success, and Product Management to align customer commitments and delivery capacity.
The company provides enterprise contact center solutions to customers. They are a growing organization with a focus on remote work and professional services.
Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed.
Develop and maintain strong, productive relationships with customers, holding regular success reviews.
Negotiate contract renewals and identify expansion opportunities to drive business growth.
NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is an innovation powerhouse with over 8,500 employees across 30+ countries, known for its ambitious and game-changing culture.
Engage with C-suite to define and lead enterprise-wide AI and agentic transformation programs.
Architect AI-agentic workflows, drive cloud migration to NiCE CXone, and lead change management.
Build business cases, roadmaps, and executive materials to deliver measurable outcomes.
NICE Ltd. provides software used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees in 30+ countries, NICE is a market leader in AI, cloud, and digital innovation.
Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.
NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.
Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.
Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.
Lead customer implementation projects from kickoff to post-go-live, ensuring alignment, risk management, and milestone achievement.
Collaborate with cross-functional teams including Customer Engineers to deliver high-quality, on-time project delivery.
Serve as the primary customer contact, facilitating technical discussions and translating requirements into implementation plans.
Narvar provides a post-purchase customer experience platform to help retailers retain, engage, and delight customers. With over 1,300 brand partners and hubs in multiple cities, they have served 125 million consumers globally and foster a culture of innovation and collaboration.
Set, manage, and meet customer expectations regarding scope, budget, and timeline to ensure successful implementations.
Serve as the primary point of contact, guiding customers through solution architecture, configuration, and deployment.
Proactively analyze usage patterns and technical health to identify optimization opportunities and drive platform adoption.
Twilio is a communications platform company that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Lead global enterprise customer deployment projects from post-sale kickoff through implementation and handoff to Customer Success.
Own program plans, BRDs, SOWs, and risk registers, keeping stakeholders informed weekly.
Manage third-party partner relationships and collaborate with cross-functional teams to ensure successful delivery.
Sayari provides AI-driven economic security and commercial risk intelligence using a vast database of public records. With offices globally, the company fosters a collaborative and positive culture, and is trusted by government agencies and Fortune 500 enterprises.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Own the customer program end-to-end from onboarding through adoption, driving accountability across teams and ensuring nothing falls through the cracks.
Build strong customer relationships, deliver value, and provide proactive status updates without "checking on it".
Engage credibly with technical stakeholders on SRE, cloud, and security matters while coordinating complex multi-team deliverables.
Ciroos is a seed-stage AI startup that provides an AI SRE Teammate to empower SREs. They have raised $21M and are headquartered in Pleasanton, CA with teams in India, operating with a culture of speed and no bureaucracy.
Provide program management practices to drive rigorous project execution throughout the project lifecycle.
Manage cross-functional projects and senior-level executives to ensure exceptional customer experience.
Drive collaboration and efficient decision-making between internal and external stakeholders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Own day-to-day execution of Salesforce implementation engagements, including project schedule, budget, and resource planning.
Manage project scope, risks, and issues, ensuring clear communication with stakeholders.
Coordinate cross-functional teams and facilitate Agile or Waterfall delivery methodologies.
TTEC Digital pioneers engagement and growth solutions for customer experience. With 1,800 employees, it is part of TTEC Holdings and has been certified as a Great Place to Work for 2024-2025.
Lead end-to-end delivery of complex implementations, managing scope, timelines, and cross-team execution.
Drive technical design and scoping with customers, including integrations, data flows, and security requirements.
Orchestrate multi-stakeholder governance, surfacing risks and ensuring on-time, high-quality delivery.
FutureFit AI provides an AI-powered platform to help people find better jobs faster, focusing on those facing barriers to opportunity. The company has a team of 30-50 across the US and Canada, with a culture of high intensity, trust, and a drive to make an impact.
Manage end-to-end project delivery aligned with customer agreements and company frameworks.
Lead cross-functional teams and build relationships with internal resources and clients.
Proactively manage risks, track costs, and ensure project profitability and on-time delivery.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services. They employ over 1,200 people across the US and foster a startup-like culture with growth opportunities.
Own and execute complex, cross-functional technical projects from planning through completion.
Manage risks, dependencies, and align deliverables across engineering, product, and other teams.
Leverage AI and automation tools to streamline workflows and optimize project efficiency.
Sonatype is the software supply chain security company, providing end-to-end solutions for secure software development. Over 2,000 organizations, including 70% of the Fortune 100, rely on Sonatype, and the team values diversity and inclusivity.
Lead a team of engagement managers, coaching and developing them to deliver excellence.
Own portfolio health end-to-end, spotting risks early and ensuring promised outcomes.
Act as clients' trusted advisor on AI-driven CX transformation and drive account growth.
Replicant builds AI-powered customer service platforms that help contact centers automate and improve interactions. Their AI agents handle millions of calls monthly for Fortune 500 companies, and the team is remote-first, kind, and ambitious.