You’ll use your engineering expertise to help brands and partners integrate with Olo’s APIs, SDKs, and technical specs by troubleshooting complex issues and providing clear resolution guidance. You’ll also collaborate across teams to improve the developer experience, enhance internal processes, and drive automation. This position is fully remote and allows you to work from anywhere within the United Kingdom.

The Developer will maintain and support an enterprise PICK basic application used to integrate with thousands of dealership systems throughout the United States and Canada, and will also write and maintain custom programs for individual dealership clients within a SCRUM team.

The Support Software Engineer role is an integral part of our growing engineering team. They will provide Tier 3 technical support, responding to and resolving escalated technical issues from customers for Salesforce and web solutions. This role determines and resolves root causes of customer issues and collaborates as liaison between front line Support, Engineering, Product, and other internal teams.

As a Product Support Engineer, you will own relationships with customers based in the Americas (and some prospects) while working closely with a growing GTM team and the Europe-based Product team. You will ensure customers successfully integrate our API-first products while continuously improving their staking activities by providing onboarding, training, and technical support.