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Role Overview:
- Bridge engineering, delivery, and customer success in an AI infrastructure environment.
- Guide customers from proof of concept to production while optimizing performance and reliability.
Responsibilities:
- Own the customer journey, lead technical obstacles, and coordinate production incidents.
- Optimize AI workload performance, investigate bottlenecks, and implement solutions.
- Serve as trusted technical partner and drive continuous improvement.
Requirements:
- Experience with AI inference frameworks such as vLLM, TensorRT, and cloud infrastructure.
- Proven troubleshooting, communication, and customer-facing skills with a sense of ownership.
Benefits:
- Remote work across Europe, career growth, continuous learning, and collaborative culture.
- Opportunity to shape AI infrastructure and work on meaningful production challenges.
Token Factory
Token Factory is an AI infrastructure company that helps businesses bring advanced AI applications from experimentation to reliable production at scale. Its culture is innovative, collaborative, and fast-moving, with a focus on autonomy and meaningful technical impact.