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Role Overview:
- Support a large-scale customer experience transformation for a global leader in healthcare.
- Focus on NICE-based routing, secure IVR applications, and migration from legacy systems to omnichannel platforms.
Key Responsibilities:
- Build call flow designs and integrate backend systems using APIs.
- Manage NICE BU and provide routing design for contact center technology.
- Troubleshoot end-to-end applications and coordinate issue resolution with multiple tech teams.
Qualifications:
- 5+ years of experience with Nice InContact CXone and Studio scripting.
- Hands-on experience with cloud-based SaaS/PaaS/IaaS and virtualized systems.
- Strong communication, conflict management, and ability to translate business requirements into technical requirements.
Additional Information:
- Enjoy a culture of relentless performance with 99% project success and 30%+ revenue growth.
- Work from anywhere with remote flexibility and a welcoming multicultural environment.
- Benefit from professional development, certification programs, mentorship, and global project impact.
Miratech
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With over 1,000 professionals across 25 countries, the company is values-driven and boasts a 99% project success rate since 1989.