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Role:
- Build/configure voice contact center on Google CCAIP.
- Work with client's technical lead and program team.
Responsibilities:
- Configure IVR menus, call flows, routing, callbacks, transfers.
- Integrate CRM, Dialogflow, and CCAIP APIs.
- Test all paths and document configurations.
Qualifications:
- 5+ years CCaaS IVR build with production delivery.
- Hands-on Google CCAIP and DTMF IVR.
- Fluent English and client communication.
Benefits:
- Work from anywhere and global impact.
- Health insurance, relocation, professional development.
Miratech
Miratech is a global IT services and consulting company helping enterprises with digital transformation. With nearly 1,000 professionals across 25 countries, it is a values-driven organization known for a Relentless Performance culture and a 99% engagement success rate.