Leverage expertise in CX, call center infrastructure, and cloud technologies to integrate Cresta's AI solutions with enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, with hands-on experience in Go, Python, and JavaScript.
Collaborate with Customer Success and engineering teams to remove technical barriers, triage issues, and drive value through real-time coaching and agent efficiency tools.
Cresta provides a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency for customer experiences. Founded from Stanford AI Lab, Cresta has raised over $270 million from top investors and includes leading AI minds on its team.
Validate routing configurations, scripting changes, and AI-driven updates across contact centre environments.
Perform end-to-end testing of customer and agent journeys, ensuring requirements are covered.
Create and maintain test plans, test cases, and quality documentation.
Miratech helps visionaries change the world by providing global IT services and consulting, supporting digital transformation for large enterprises. With nearly 1000 professionals across 30+ countries, they maintain a culture of Relentless Performance and offer a ForeverRemote work culture.
Own the customer relationship for key CX accounts and advocate for customers within NICE.
Resolve complex technical and high-stakes issues to ensure customer success and retention.
Partner with support, engineering, and product teams to meet SLAs and drive expansion.
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.
Serve as the primary point of contact for key client accounts, building and maintaining strong relationships.
Handle onboarding of multiple clients simultaneously while understanding their technical requirements.
Collaborate with internal teams to address client needs and identify upselling opportunities.
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets with its AI-native platform. Founded in 2019, this Series C startup headquartered in Mountain View, California, is consistently updated with the latest AI innovations.
Drive opportunities through the entire sales cycle from pipeline generation to close in a 100% hunter role.
Employ value and solution-oriented sales methodology focused on customer engagement and authentication use-cases.
Lead compelling presentations of Vonage's CPaaS product to audiences from C-level to individual contributors.
Vonage is a global cloud communications leader that empowers brands to build custom omnichannel communications through APIs, voice, video, and messaging. The company values diversity and innovation, with a collaborative culture supporting employees and customers worldwide.
Design and build the next-generation interaction routing platform for enterprise-scale contact center operations.
Implement intelligent routing algorithms based on skills, priorities, capacity, and business rules.
Develop high-availability, scalable Java and Spring Boot services and APIs for real-time interaction distribution.
Miratech is a global IT services and consulting company that helps enterprises and startups drive digital transformation. With nearly 1,000 full-time professionals and a culture of Relentless Performance, it achieves a 99% project success rate and operates in over 25 countries.
Monitor and respond to incidents, alarms, and customer requests.
Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and devices.
Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. They are a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.
You will execute integration designs and project plans, building and deploying applications using Cresta SDKs and APIs.
You will integrate Cresta solutions with enterprise contact center platforms and maintain integrations using Go, Python, and JavaScript.
You will partner with Customer Success Managers to triage technical issues and build strong relationships with customer technical stakeholders across APAC.
Cresta unlocks the true potential of the customer experience with a unified AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, Cresta has raised over $270 million from investors including a16z, Greylock, and Sequoia, and its leadership includes top AI minds.
Lead strategic implementations of CXA and CCaaS solutions with new and existing customers, leveraging industry knowledge and best practices.
Provide hands-on support to internal teams, external partners, and customers during implementation of Talkdesk products.
Drive post-implementation success and customer adoption by providing strategic guidance and actionable recommendations.
Talkdesk pioneers Customer Experience Automation (CXA) to redefine how brands interact with customers through AI. They have a global team of courageous innovators, fostering an inclusive culture where diverse perspectives drive success.
Troubleshoot and resolve customer-reported issues across Avaya Aura platforms, working within defined SLA timelines.
Collect and analyze packet trace data to perform in-depth root-cause analysis for VoIP call quality and infrastructure issues.
Configure and support Avaya Media Servers, gateways, and ancillary components while participating in on-call rotation.
Anovia is a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, they foster a collaborative, close-knit technical culture focused on reliability and continuous improvement.
Lead end-to-end implementation and ongoing administration of Zoom Contact Center platform
Manage integrations with CRM and business systems, and drive continuous improvement
Provide Tier 3 support, mentor junior staff, and participate in on-call rotation
The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as one of the Best Places to Work, it fosters a collaborative, innovative, and high-accountability culture.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Respond to incoming calls, texts, emails, and online inquiries while scheduling estimate appointments.
Maintain accurate lead, customer, and job information in DripJobs CRM and coordinate paperwork.
Follow up consistently with leads, monitor open tasks, and help improve workflows and SOPs.
20four7VA is a virtual assistant agency that connects independent contractors with clients worldwide. They provide a supportive community, free training, and constant guidance to their contractors.
Own Growth systems: CRM, contact center, marketing, and engagement platforms.
Partner with leaders to implement scalable tech solutions and reporting.
Lead Growth projects from requirements to training, including vendor management.
Sandstone Care provides high-quality behavioral health treatment for teens, young adults, and families. They are a collaborative, supportive community focused on innovation and clinical excellence.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Handle inbound customer calls and emails, providing professional support for billing, service timelines, and account inquiries.
Process activations/deactivations, resolve login issues, and complete callbacks or email follow-ups as needed.
Maintain accurate customer records in the CRM and escalate issues that fall outside your scope.
20four7VA connects businesses with offshore independent contractors for remote services. They offer free training, constant support, and a vibrant contractor community.
Design, build, and optimize AI-powered customer service solutions for enterprise clients.
Integrate REST, SOAP, and GraphQL APIs and configure contact center workflows.
Provide technical leadership, production support, and incident response for live environments.
This company specializes in AI-powered customer service solutions for enterprise clients, including conversational AI and contact center automation. They offer a supportive, collaborative remote culture with opportunities for professional growth and community involvement.
Design, configure, and maintain Zendesk architecture and contact-center infrastructure.
Build and operate cross-system workflows using Tray.ai and approved AI integrations.
Collaborate with Operations, Product, Engineering, Data, Security, and external partners to deliver scalable technical solutions.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. With its AI-native platform delivering personalized support across coaching, therapy, medication management, and specialty care, the company reaches more than 170 million people worldwide through leading employers, health plans, and partners.
Own complex programs across VoIP, cloud services, and customer-facing applications from planning to production.
Translate product and engineering objectives into clear plans, milestones, and measurable outcomes.
Coordinate execution across engineering, product, QA, and operations teams, driving issues to resolution.
Ooma empowers people to connect in smarter ways through a cloud-based platform for communication and smart home security. They are a publicly traded company with a collaborative culture that values individual voices and provides competitive benefits.
Execute cloud environment builds including tenant provisioning across QAD's Adaptive suite.
Perform ordered-vs-built reconciliation, BOM verification, and JIRA exception logging.
Complete handovers with pre-live checks and customer acceptance documentation.
QAD provides cloud-based ERP software for global manufacturers, enabling rapid adaptation and innovation. The company is expanding its Cloud Solution Architecture team, with a collaborative culture that values idea-sharing and growth.