Plan and execute UAT and manual testing for enhancements, releases, and business workflows.
Perform end-to-end and integration testing across CRM, contact center, telephony, and APIs.
Test dialer and outbound contact center functionality including campaigns, routing, and call outcomes.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. With nearly 1,000 professionals across 5 continents and over 25 countries, they have a culture of Relentless Performance and over 99% project success rate.
Build and maintain evaluation suites for AI features, testing agent behavior end-to-end and ensuring guardrails hold under adversarial input.
Design, execute, and maintain automated and manual test coverage across web and mobile platforms, including API, integration, and performance testing.
Collaborate with Engineering, Product, and Customer Success teams to improve quality, mentor teammates, and leverage AI-powered tools to enhance QA workflows.
AlertMedia is the leading risk intelligence and response platform, trusted by the largest companies to protect people and assets. We are a high-growth, PE-backed SaaS company with more than 4,000 clients, a culture of collaboration, and a 10-year streak as a Best Workplace.
Plan and execute comprehensive testing for a consumer-facing digital solution.
Coordinate with stakeholders to ensure business requirements and quality standards are met.
Support business readiness, training, and deployment activities in an Agile environment.
This organization develops consumer-facing digital solutions. The team works in an Agile environment and values collaboration, quality, and innovation.
Support and improve existing test automation for a CCaaS backend.
Identify and troubleshoot defects, and validate new features.
Ensure system stability, scalability, and compatibility with evolving product functionality.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, have a 99% project success rate, and a culture of Relentless Performance.
Lead and support technical implementation activities for customer and partner engagements, translating requirements into effective cloud-based solutions.
Provide technical consultation throughout project delivery, including solution configuration, test-plan validation, and issue resolution.
Manage multiple projects, maintain documentation, and stay current with new product capabilities and industry standards.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient and fair recruitment processes, leveraging technology to shortlist top-fitting applicants for employer review.
Design, develop, and execute comprehensive test strategies for Salesforce Service Cloud Voice and Amazon Connect.
Validate Salesforce configurations, Flows, integrations, and custom platform enhancements.
Collaborate with business analysts, developers, and architects throughout the Agile delivery lifecycle.
FormativGroup is a Salesforce consulting and implementation partner helping organizations transform through strategy and technology solutions. They are a PE-backed firm serving the middle market with deep technical expertise across cloud architecture and AI.
Execute manual and automated test cases to ensure product quality and reliability.
Apply API testing tools and integrate tests in CI/CD pipelines.
Collaborate with dev engineers and product teams to document defects and communicate results.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100 million+ in annual revenue, with a collaborative culture focused on innovation and customer delight.
Configure and maintain CCaaS platforms, IVR, and conversational AI systems for client environments.
Support new client implementations and ensure operational readiness through testing and documentation.
Monitor platform incidents and manage vendor support cases to ensure system stability.
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.
Provide L3 production support for NICE CXone contact center environments, including ACD, IVR, call routing, and digital channels.
Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog, and drive incident management and root cause analysis.
Collaborate with cross-functional teams to troubleshoot APIs, CRM, and cloud integrations while supporting deployments and automation improvements.
Miratech is a global IT services and consulting company that helps enterprises drive digital transformation. With nearly 1000 professionals across 30+ countries, it maintains a 99% project success rate and a culture of relentless performance.
You will oversee chat and contact center operations, create training materials and protocols to enable support teams to work independently.
You will improve customer service quality by analyzing support data and coaching staff on best practices.
You will configure and optimize the Amazon Connect platform, managing routing rules, automation, and workflows.
The New Jersey Innovation Authority deploys digital services to solve public interest challenges for New Jersey residents. The team uses data and modern methods, collaborating with stakeholders inside and outside government.
Design and execute test plans across devices and browsers, including agentic workflows for automated testing.
Perform manual and automated testing for web applications and APIs, using tools like Selenium and Postman.
Analyze test results, report defects, and collaborate with developers to ensure high-quality software delivery.
CI&T helps large enterprises transform AI potential into real business impact through AI deployment, native execution, and tech-integrated solutions. With 30 years of experience and 8,000 employees across 25 countries, the company fosters a collaborative, innovative culture focused on continuous learning and inclusion.
Execute functional, regression, integration, and user acceptance testing for ServiceNow platform capabilities and enhancements.
Develop and maintain comprehensive test plans, test cases, test data, and supporting testing documentation.
Coordinate release readiness activities, perform deployment validation, and prepare release notes for platform updates.
LTS provides IT solutions and support for federal programs, including the Department of Veterans Affairs. The company values innovation, growth, collaboration, and quality, fostering a culture that encourages professional development and teamwork.
Acts as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets and managing Genesys Care tickets.
Responsible for administration tasks including configuration, management, and enhancement of the system, as well as change management adherence and documentation.
Contributes to defining direction for new products, processes, standards, or operational plans based on business strategy, working on proof of concept and solution selection.
Henry Ford Health is an academic health system committed to advancing health and improving lives, providing a comprehensive continuum of care including primary, specialty, virtual care, pharmacy, home health, and more. With 12 hospitals and hundreds of ambulatory locations, it is one of the nation's leading health systems, fostering a culture of purpose, collaboration, and belonging.
Design and execute comprehensive test strategies and test cases for web applications, APIs, and backend systems.
Perform manual and automated testing, including validating AI-generated code and features.
Collaborate with engineering and product teams to drive quality across the development lifecycle.
Austin Kake is a technology company that develops modern software products with an emphasis on AI-assisted development. They are a remote-first team with a focus on quality and continuous improvement.