Salesforce QA - ServiceCloud Voice and Amazon Connect

FormativGroup

Remote regions

US

Salary range

$115,000–$155,000/yr

Benefits

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About the Role:

  • Focus on quality assurance across Salesforce Service Cloud Voice and Amazon Connect implementations.
  • Design and execute test strategies, validate functionality, and support automated testing.
  • Partner closely with business analysts, developers, architects, and project teams.

What You Do:

  • Develop and maintain comprehensive test strategies and plans across Service Cloud Voice and Experience Cloud.
  • Perform functional, regression, integration, and end-to-end testing.
  • Develop automated testing frameworks using Copado and related tools.

What You Bring:

  • 5+ years of Salesforce QA experience in enterprise environments.
  • Proven experience with Service Cloud Voice and Amazon Connect.
  • Strong understanding of Salesforce platform functionality and security models.

Location and Benefits:

  • Remote role with eligibility in specific US states.
  • Comprehensive benefits package including medical, dental, vision, 401(k), and PTO.

FormativGroup

FormativGroup is a Salesforce consulting and implementation partner helping organizations transform through strategy and technology solutions. They are a PE-backed firm serving the middle market with deep technical expertise across cloud architecture and AI.

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