Configuration Specialist

Job Responsibilities:

• Acts as administrator for the Genesys system, troubleshooting system incident tickets and managing Genesys Care tickets.
• Responsible for administration tasks including configuration, management, and enhancement of the system, as well as change management adherence and documentation.
• Contributes to defining direction for new products, processes, standards, or operational plans based on business strategy, working on proof of concept and solution selection.

Required Qualifications:

• Associate's degree or 4 years experience working with complex vendor applications like Epic, Salesforce.
• Over 2 years of technical support and/or software development with complex vendor applications.
• 2 years experience in major system implementations and/or system maintenance activities.
• Experience supporting contact center environments and fundamentals such as Call Center Workflows, CRM, Web technologies: HTTP/XML.

Preferred Qualifications:

• Genesys Certification and experience with Genesys or other IVR applications preferred.
• Intermediate coding experience in JavaScript/JSON, SQL, Linux, UNIX Server Administration preferred.
• 3-5 years applicable experience in a Healthcare Help Desk or Healthcare application support role preferred.