Design, implement, maintain, and support assigned Epic software applications to meet clinical needs.
Collaborate with operational teams across ProMedica and mentor less experienced IT EMR staff.
Plan system implementations and upgrades, ensuring thorough testing, quality assurance, and documentation.
ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio, serving communities across nine states with acute and ambulatory care, a dental plan, and academic business lines. It employs over 1,300 health care providers through ProMedica Physicians and more than 2,300 physicians and advanced practice providers, with a culture focused on improving health and well-being.
Acts as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets and managing Genesys Care tickets.
Responsible for administration tasks including configuration, management, and enhancement of the system, as well as change management adherence and documentation.
Contributes to defining direction for new products, processes, standards, or operational plans based on business strategy, working on proof of concept and solution selection.
Henry Ford Health is an academic health system committed to advancing health and improving lives, providing a comprehensive continuum of care including primary, specialty, virtual care, pharmacy, home health, and more. With 12 hospitals and hundreds of ambulatory locations, it is one of the nation's leading health systems, fostering a culture of purpose, collaboration, and belonging.
Triage all Tier 2 clinical calls from the IS Service Center, addressing immediate customer needs to ensure quality clinical care.
Utilize knowledge of Epic and care workflows to identify and resolve application issues, providing just-in-time training as needed.
Document issues and troubleshooting steps in the ticketing system, escalating complex problems to appropriate support personnel.
Piedmont Healthcare is a healthcare system dedicated to providing quality clinical care. It is a large organization with a supportive culture that emphasizes employee wellness and professional growth.