Acts as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets and managing Genesys Care tickets.
Responsible for administration tasks including configuration, management, and enhancement of the system, as well as change management adherence and documentation.
Contributes to defining direction for new products, processes, standards, or operational plans based on business strategy, working on proof of concept and solution selection.
Triage all Tier 2 clinical calls from the IS Service Center, addressing immediate customer needs to ensure quality clinical care.
Utilize knowledge of Epic and care workflows to identify and resolve application issues, providing just-in-time training as needed.
Document issues and troubleshooting steps in the ticketing system, escalating complex problems to appropriate support personnel.
Piedmont Healthcare is a healthcare system dedicated to providing quality clinical care. It is a large organization with a supportive culture that emphasizes employee wellness and professional growth.
Lead and support technical implementation activities for customer and partner engagements, translating requirements into effective cloud-based solutions.
Provide technical consultation throughout project delivery, including solution configuration, test-plan validation, and issue resolution.
Manage multiple projects, maintain documentation, and stay current with new product capabilities and industry standards.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient and fair recruitment processes, leveraging technology to shortlist top-fitting applicants for employer review.
Support workforce planning, forecasting, scheduling, and queue management across a 24/7 healthcare contact center to meet service level goals.
Analyze contact center metrics and telephony data to identify trends, optimize operational performance, and provide actionable recommendations.
Administer and troubleshoot contact center telephony platforms, including Genesys Cloud, while collaborating with cross-functional teams to improve efficiency.
Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities, offering on-site primary care, Accountable Care Organizations, and Medicare Advantage Special Needs Plans. Founded in 2021, the company serves 200,000+ seniors across 1,500+ communities in 32 states with a team of 1,000+ clinicians and professionals, and was ranked #147 on the Inc. 5000 list of fastest-growing private companies.
Lead workforce forecasting, scheduling, and staffing planning across a global, 24/7 multi-channel contact center supporting remote clinical staff.
Monitor real-time adherence, track key workforce metrics, and configure Genesys Cloud settings for WFM/WEM, queue design, and skills-based routing.
Oversee contact center payroll operations, including timecard approvals, PTO, holiday pay, shift differentials, and incentive compensation.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, igniting human potential in workplaces globally. For over 40 years, we have combined technology with human expertise, serving more than 78,000 customers worldwide and touching over 160 million lives across 200 countries.
Ensure thorough understanding of client technical requirements to configure platform requirements for new client implementations.
Test product functionality and execute configuration of platform requirements in accordance with project timelines.
Triage and resolve technical issues during testing or post-implementation to ensure client satisfaction.
Cohere Health provides a clinical intelligence platform that streamlines payer-provider decision-making across the care continuum. The company is backed by leading investors and has been recognized as a top LinkedIn Startup for 2023 and 2024, fostering a supportive, growth-oriented environment.
Support and maintain enterprise healthcare applications to ensure reliability and performance.
Serve as a senior point of contact for complex issue resolution and user support.
Collaborate with clinical, financial, and technical teams to implement system enhancements.
This company provides healthcare technology solutions and operates in a collaborative, remote-first environment. They focus on supporting clinical and financial systems with an emphasis on integrity and professional development.
Consult with stakeholders to define software and system specifications.
Manage IT project initiatives and provide mentorship to peers.
Support application support, enhancement, and implementation of complex changes.
Northern Arizona Healthcare (NAH) is a healthcare system providing medical services to Northern Arizona. NAH emphasizes teamwork and patient-centered care, with a focus on technology and innovation.
Provide L3 production support for NICE CXone contact center environments, including ACD, IVR, call routing, and digital channels.
Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog, and drive incident management and root cause analysis.
Collaborate with cross-functional teams to troubleshoot APIs, CRM, and cloud integrations while supporting deployments and automation improvements.
Miratech is a global IT services and consulting company that helps enterprises drive digital transformation. With nearly 1000 professionals across 30+ countries, it maintains a 99% project success rate and a culture of relentless performance.
Design and implement NICE-based routing solutions, develop secure IVR applications, and migrate legacy call center systems to modern omnichannel platforms.
Coordinate release planning, development, testing, and releases for multiple agencies IVR enhancements.
Provide technical support and troubleshooting assistance to customers and internal teams.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. The company retains nearly 1000 full-time professionals and has a culture of Relentless Performance.
Provide tactical implementation support through ticket management, system configuration, and quality assurance activities.
Serve as the technical execution partner supporting Solutions Engineering, Implementation Consultants, and Project Managers.
Ensure seamless client onboarding and ongoing operational excellence across multiple implementations.
We are a new kind of healthcare company delivering integrated virtual care and navigation. We are on a mission to raise the standard of healthcare for everyone.
Understand and implement customers' business requirements in EHS Insight during onboarding and ongoing support.
Configure the software using custom fields, formulas, and reports, and learn the proprietary configuration language.
Act as technical point of contact, diagnose and debug issues, and provide timely responses to customer inquiries.
EHS Insight provides environmental, health, and safety software to organizations worldwide. As a fast-growing, remote-first SaaS company, we offer a supportive culture and comprehensive benefits package.
Configure and maintain CCaaS platforms, IVR, and conversational AI systems for client environments.
Support new client implementations and ensure operational readiness through testing and documentation.
Monitor platform incidents and manage vendor support cases to ensure system stability.
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.
Provide reporting, analysis, and actionable insights using NICE CXone tools to support contact center operations and performance.
Develop dashboards, reports, and scorecards for leadership to monitor KPIs and drive operational improvement.
Collaborate with contact center leadership and analysts to identify reporting needs and translate complex data into practical recommendations.
Essentia Health is a healthcare system dedicated to patient- and family-centered care across communities small and large. It operates with values of quality, hospitality, respect, and teamwork, and offers a supportive culture with flexible scheduling and wellness resources.
Support cross-functional teams during implementations to build and manage pharmacy benefit plans on various platforms.
Work with clients to identify and understand benefit plan requirements, and maintain accurate benefit configuration.
Provide troubleshooting support for claims adjudication and collaborate with teams to improve member experience.
SmithRx is a rapidly growing health-tech company disrupting the pharmacy benefit management sector with a next-generation drug acquisition platform. With hundreds of thousands of members onboarded since 2016, they have a mission-driven and collaborative culture inspiring employees to do their best work.
Manage ServiceNow instance health, upgrades, patches, and user roles to ensure platform stability and compliance.
Configure and maintain modules (ITSM, ITOM, SPM, ITAM, SecOps) and implement advanced UI policies, workflows, and integrations.
Lead platform optimizations, develop dashboards and reports, and mentor junior administrators.
Ovation Healthcare strengthens independent community healthcare by providing support, guidance, and tech-enabled shared services to hospitals and health systems. They partner with over 375 hospitals across 47 states and foster a collegial atmosphere of professionalism and teamwork.
Lead the implementation and configuration of EHR software solutions for LTPAC customers, translating business requirements into effective system setups.
Deliver high-quality training and change management support to ensure user adoption and maximize value from the solution.
Act as the principal liaison between customers and internal teams, managing project communication and resolving configuration issues.
PointClickCare is a healthcare technology company that provides electronic health record (EHR) solutions for long-term and post-acute care providers. It is a large enterprise with a collaborative culture, offering remote work flexibility and a focus on employee development.
Provide expert-level support across multiple Epic modules, supporting complex development and cross-functional projects.
Assist with project management tasks, including planning, scheduling, and resource allocation for Epic implementations.
Mentor team members, ensure quality standards, and help shape the long-term vision for Epic system enhancements.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. The company is mission-driven and committed to diversity, equity, and inclusion.
Provide first-level functional support for NextGen EPM, handling basic troubleshooting and user guidance.
Log and categorize support tickets, escalate complex issues to Tier 2 with complete documentation.
Assist with system navigation, password resets, and maintain simple troubleshooting guides.
Sutherland is a global business process outsourcing company providing support and technology solutions. The company fosters an energetic and driven culture with a focus on employee growth.
Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.
Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.
Focus on preparation, configuration, testing, validation, and deployment of application packages using MECM/SCCM across laboratory, testing, and production environments.
Support application delivery across virtualized and multi-session environments, ensuring secure and reliable deployment per enterprise standards.
Play a critical role in maintaining dependable application delivery for mission-critical systems used by VA employees and healthcare providers nationwide.
LTS provides technology solutions and support for federal government clients, focusing on IT and healthcare missions. The company emphasizes innovation, growth, collaboration, and quality, and offers opportunities to work on mission-critical systems with a team that values professional development.