Source Job

• Provide excellent customer service through incoming phone calls and the ticketing system, log and track problems, and triage and escalate issues as necessary.
• Create documentation for common issues, thoroughly document all steps during ticket resolution, and participate in 24x7 on-call support.
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

OneOncology positions community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our partner practices comprise approximately 2,300+ providers who care for approximately 1.5 million patients across 20 states, and our values-driven culture reflects startup enthusiasm supported by industry leaders.

• Provide high-quality scheduling and administrative support for patients and clinical teams.
• Manage complex coordination activities, including registrations, prior authorizations, and documentation.
• Ensure seamless healthcare access through strong communication and attention to detail.

Jobgether is a job platform using AI to match candidates with roles. They focus on fair hiring processes and provide tools for application management.

• Support and maintain enterprise healthcare applications to ensure reliability and performance.
• Serve as a senior point of contact for complex issue resolution and user support.
• Collaborate with clinical, financial, and technical teams to implement system enhancements.

This company provides healthcare technology solutions and operates in a collaborative, remote-first environment. They focus on supporting clinical and financial systems with an emphasis on integrity and professional development.

• Provide world-class customer support to clients with application administration and configuration issues.
• Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
• Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.

PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.

• Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
• Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
• Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.

DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.

• Monitor support channels and respond to inbound support messages as the first line of Tier 1 support.
• Investigate and categorize issues, create support or hardware maintenance tickets, and escalate complex issues to the appropriate teams.
• Assist with install validation and device monitoring, ensuring hardware is online and correctly set up.

We are building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people with a steep learning curve and a focus on ownership and entrepreneurship.

• Become an expert in the product and proactively manage support tickets.
• Understand, reproduce, and diagnose customer problems with root cause analysis.
• Communicate clearly with customers and collaborate across teams to resolve issues.

Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.

• Acts as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details and attempting immediate resolution.
• Familiarity with Reporting, Workforce Management, and Quality Management applications for issue triage, data verification, and system health monitoring.
• Maintains rigorous ticketing hygiene, SLA compliance, and knowledge base documentation while providing professional customer support.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. With a global team and recognition as a Leader in the Gartner Magic Quadrant for CCaaS, the company fosters an inclusive culture where diverse perspectives drive success.

• Provide frontline technical support for clinical applications like Epic, Cerner, and Meditech.
• Troubleshoot and resolve incidents, document findings, and maintain service levels.
• Work in a 24/7 remote environment with rotating shifts including nights and weekends.

The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.

• Manage incoming support tickets and troubleshoot technical issues using tools like Autotime, Control-M, SQL, and Service Central.
• Coordinate with appropriate teams to drive fixes through resolution and perform authorized operational fixes as needed.
• Participate in an on-call rotation after training to provide coverage for critical issues outside standard hours.

Our partner company is a business that manages applications and next steps for hiring. They are looking for a Systems Support professional to support business-critical systems and ensure technical issues are addressed quickly.

• Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
• Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
• Achieve performance metrics including CSAT scores and error rates within 90 days.

Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.

• Provide courteous, timely, and accurate Tier 1 support via phone and email for the Health Insurance Marketplace.
• Log all user interactions in ServiceNow, assign tickets to appropriate groups, and escalate to Tier 2 support as needed.
• Ensure protection of sensitive information and uphold HIPAA and federal security standards.

Sparksoft provides IT solutions to a wide range of government clients, delivering transformative impact across the nation. Our team of problem-solvers and innovators is committed to innovation and excellence, fostering a collaborative culture recognized as a Great Place to Work.

• Own and manage customer tickets from intake to resolution or escalation.
• Troubleshoot customer-reported issues directly, resolving what you can without waiting.
• Communicate proactively, flagging blockers and risks before they become problems.

GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.

• Provide Tier 1 front-line support to end users through phone, email, and ticketing systems.
• Perform account administration tasks including password resets, account unlocks, and credential delivery.
• Document, triage, prioritize, and route incidents to appropriate support teams.

Makpar is a comprehensive professional and technical solutions provider for the Federal government. They have a connected and engaged workforce dedicated to delivering success for clients and the American people.

• Act as the first point of contact for incoming technical support incidents, requests, and changes
• Own and manage your ticket queue, ensuring timely and high-quality resolution
• Keep customers informed with clear, consistent updates throughout the lifecycle of each incident

Zone is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. It enables more than 4,500 customers worldwide and operates as a high-velocity, fully remote, global team emphasizing autonomy.

• Provide technical and network problem resolution to end-users via phone and email, guiding them through step-by-step solutions.
• Analyze application data and ensure accuracy with resolutions, using SQL and database querying skills.
• Assist with IT questionnaires and assessments, collaborating with hospital IT and pharmacy teams to ensure software meets their standards.

Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using their proven solutions.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Acting as primary support contact for the application's end-users and identifying issues to resolve them.
• Guiding workflow design, building and testing the system, and analyzing technical issues associated with Epic software.
• Serving as liaison between end users' workflow needs and Epic implementation staff, participating in training and troubleshooting.

UofL Health is a fully integrated regional academic health system providing compassionate, patient-centered care. With over 14,000 team members, including physicians, nurses, and other health professionals, the organization is focused on transforming community health.

• Handle inbound client contacts via portal, email, and phone with prompt response times.
• Perform immediate triage and ticket creation in Zendesk, resolving routine issues per documented playbooks.
• Escalate technical issues to engineering support and communicate timely status updates to clients.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, they combine technology with human expertise, serving more than 75,000 customers worldwide, including 40% of the Fortune 500.