Respond to user calls, emails, and trouble tickets to provide general IT support, including troubleshooting and incident management.
Create, update, and close out help desk tickets accurately using ServiceNow, collaborating with Tier II staff for escalations.
Monitor recurring issues, conduct quality assurance reviews, and participate in ongoing training and process improvement initiatives.
TekSynap is a fast-growing high-tech company providing comprehensive information management solutions to federal government customers. The company offers a competitive benefits package and prioritizes a drug-free workplace.
Provides customer service solutions and resolves inquiries within service level agreements.
Operates independently using guidelines to match customer needs with products and services.
Uses tools like ServiceNow to track issues and support continuous improvement.
Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.
Provide remote support to CI customers and aid in user account management.
Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
Participate in remote chat service delivery and test software deployments.
Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.
Provides remote first-tier helpdesk support via phone, chat, and self-service.
Troubleshoots technical issues and guides customers to resolution.
Documents interactions in CRM and follows up to ensure satisfaction.
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. With over 60 years of experience, the company fosters a culture of inclusion, growth, and teamwork, and was recently recognized as one of America's Best Midsize Employers for 2026.
Serve as the first point of contact for end users seeking technical assistance via phone, email, and chat.
Troubleshoot issues related to desktops, laptops, printers, mobile devices, software, and network connectivity.
Document incidents and resolutions within the ticketing system and escalate issues as needed.
DYOPATH provides IT services built on a L.O.V.E. philosophy (Living Our Values Every Day). They are an award-winning company with a supportive, collaborative culture that invests in employee growth.
Provide Tier 1 service desk support for insurance issuers, agents, and government agencies via phone and email.
Log user inquiries in Service Now, triage by marketplace functions, and assign to appropriate groups.
Offer account access support including password resets and unlocking accounts for marketplace applications.
Sparksoft is a tech company that delivers IT solutions and services to government clients, focusing on innovation and transformative technologies. The company is recognized as a Great Place to Work® and emphasizes a collaborative, transparent culture with opportunities for professional growth.
Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.
Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.
Provide customer support via phone, chat, SMS, email, and social media regarding policies, billing, and claims.
Handle complex inquiries including policy changes, payment processing, and escalated issues with accuracy.
Document interactions and maintain customer privacy while using critical thinking to resolve concerns.
Mercury Insurance is an insurance company dedicated to helping people reduce risk and overcome unexpected events for over 60 years. It is a midsize employer with a collaborative culture that values diversity, recognition, and professional growth.
Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.
DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.
Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
Collaborate with team members and escalate advanced cases as needed to the appropriate teams.
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.
Handle inbound client contacts via portal, email, and phone with prompt response times.
Perform immediate triage and ticket creation in Zendesk, resolving routine issues per documented playbooks.
Escalate technical issues to engineering support and communicate timely status updates to clients.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, they combine technology with human expertise, serving more than 75,000 customers worldwide, including 40% of the Fortune 500.
Provide courteous, timely, and accurate Tier 1 support via phone and email for the Health Insurance Marketplace.
Log all user interactions in ServiceNow, assign tickets to appropriate groups, and escalate to Tier 2 support as needed.
Ensure protection of sensitive information and uphold HIPAA and federal security standards.
Sparksoft provides IT solutions to a wide range of government clients, delivering transformative impact across the nation. Our team of problem-solvers and innovators is committed to innovation and excellence, fostering a collaborative culture recognized as a Great Place to Work.
Receiving and processing requests per alerts and calls within SLA, creating tickets and routing to L2 engineers.
Timely reacting to calls and alerts, following support procedures, and participating in process improvement.
Implementing fixes of L1/L2 level according to pre-defined procedures and troubleshooting issues.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. With nearly 1,000 full-time professionals and a 99% project success rate, they foster a culture of relentless performance and continuous growth.
Answer customer calls and assist with troubleshooting web, mobile, and terminal issues.
Develop extensive knowledge of frontend portals, Benefits POS app, and i9000s terminals.
Communicate effectively across teams and learn various systems to support customer inquiries.
NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. They offer a fulfilling work environment and attract top talent across multiple locations in the US, South America, and India.
Handle inbound customer support concerns via phone and email in a timely and professional manner.
Assist users with login and password related issues and support resident account concerns.
Document cases clearly in the ticketing platform and escalate complex issues when needed.
We develop a complex software platform used in residential communities. We are a growing company that values warm, human support and offers a remote work environment.
Respond to customer inquiries in English and Spanish via phone, email, SMS, and chat with professionalism.
Serve as primary contact for Spanish-speaking families, translating communications and ensuring equitable access.
Maintain detailed records of interactions, resolve issues, and collaborate to enhance customer experience.
Odyssey partners with state agencies to design, launch, and operate ESA and grant programs, providing technology and operations for education funding. The company operates across 6 states, serving 200,000+ students and managing over $1B in funds, with backing from investors like a16z.
Provide excellent customer service through incoming phone calls and the ticketing system, log and track problems, and triage and escalate issues as necessary.
Create documentation for common issues, thoroughly document all steps during ticket resolution, and participate in 24x7 on-call support.
Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.
OneOncology positions community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our partner practices comprise approximately 2,300+ providers who care for approximately 1.5 million patients across 20 states, and our values-driven culture reflects startup enthusiasm supported by industry leaders.
Direct and manage daily operations of the enterprise Help Desk and End User Support organization.
Lead a team of supervisors and analysts, serving as senior escalation point for complex issues.
Ensure compliance with SLAs, monitor ticket queues, and implement improvements to increase customer satisfaction.
PingWind delivers IT and professional services to the federal government, specializing in cybersecurity, development, and infrastructure. It is a small, veteran-owned business with offices in Virginia and Alabama, fostering a supportive and mission-driven culture.
Be the first point of contact for all customer questions and queries.
Construct and execute plans to identify, escalate, and remediate operational challenges.
Work closely with Sales, Customer Success, Implementation, Engineering, and Product teams.
H1 provides a platform that leverages data and AI to unlock medical insights, promoting health equity and improving patient outcomes. The company fosters a collaborative culture focused on innovation and impact, though exact size is not specified.
Handle inbound and outbound customer inquiries with professional excellence, resolving issues on the first call.
Provide excellent customer service through active listening, de-escalation, and appropriate communication.
Track call information for reporting, escalate issues when necessary, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, we prioritize inclusion and diversity and are committed to supporting those who serve.