Manage incident ticket resolution, technical customer service, and responses to technology operations requests.
Log and track problems, maintain problem tracking databases, and escalate issues to next level teams as needed.

Customer Communication:

Provide consistent feedback and updates to customers from start through resolution of enterprise-wide technology issues.
Create documentation for common issues to aid in self-help for technicians and end users.

Required Qualifications:

At least 1 year of recent experience in technology, service desk, or helpdesk.
High school diploma or GED required; healthcare experience and ITIL certifications a plus.

OneOncology

OneOncology positions community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our partner practices comprise approximately 2,300+ providers who care for approximately 1.5 million patients across 20 states, and our values-driven culture reflects startup enthusiasm supported by industry leaders.

Apply for This Position