Source Job

• Respond to user calls, emails, and trouble tickets to provide general IT support, including troubleshooting and incident management.
• Create, update, and close out help desk tickets accurately using ServiceNow, collaborating with Tier II staff for escalations.
• Monitor recurring issues, conduct quality assurance reviews, and participate in ongoing training and process improvement initiatives.

TekSynap is a fast-growing high-tech company providing comprehensive information management solutions to federal government customers. The company offers a competitive benefits package and prioritizes a drug-free workplace.

• Provides customer service solutions and resolves inquiries within service level agreements.
• Operates independently using guidelines to match customer needs with products and services.
• Uses tools like ServiceNow to track issues and support continuous improvement.

Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.

• Serve as the first point of contact for end users seeking technical assistance via phone, email, and chat.
• Troubleshoot issues related to desktops, laptops, printers, mobile devices, software, and network connectivity.
• Document incidents and resolutions within the ticketing system and escalate issues as needed.

DYOPATH provides IT services built on a L.O.V.E. philosophy (Living Our Values Every Day). They are an award-winning company with a supportive, collaborative culture that invests in employee growth.

• Provide end-user technical support for computer, application, system, device, access, and hardware issues remotely.
• Troubleshoot, resolve, and escalate incidents and requests while documenting and tracking problems using applicable systems.
• Perform root cause analysis, create knowledge base articles, and assist with new hire training to ensure excellent customer service.

Humana is a leading U.S. healthcare company providing insurance and healthcare services through our Humana insurance and CenterWell healthcare services. We are a large, publicly traded organization committed to a caring community and continuous improvement.

• Provide Tier 1 service desk support for insurance issuers, agents, and government agencies via phone and email.
• Log user inquiries in Service Now, triage by marketplace functions, and assign to appropriate groups.
• Offer account access support including password resets and unlocking accounts for marketplace applications.

Sparksoft is a tech company that delivers IT solutions and services to government clients, focusing on innovation and transformative technologies. The company is recognized as a Great Place to Work® and emphasizes a collaborative, transparent culture with opportunities for professional growth.

• Serve as first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service.
• Troubleshoot routine software, configuration, account access, and usability issues using established procedures and knowledge base articles.
• Document and manage support tickets, escalate unresolved issues to senior team members with thorough detail.

Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With a globally dispersed team of innovators, they serve 20,000 clients including 30% of the Fortune 500, fostering a diverse and inclusive culture.

• Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
• Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
• Collaborate with team members and escalate advanced cases as needed to the appropriate teams.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.

• Serve as first point of contact for customer inquiries via ticketing system, chat, email, and phone.
• Troubleshoot and resolve basic to moderately complex technical issues following established processes.
• Accurately document all customer interactions and escalate issues when necessary.

Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. It is a Providence Equity portfolio company with a focus on putting people and safety first.

• Play a critical role in maintaining the stability and usability of the PATH environment as first-line support for clinical users.
• Efficiently triage and resolve service requests in ServiceNow, reducing downtime and protecting data integrity.
• Work closely with application, technical, and operational teams to assess and route Oracle Cerner Millennium issues.

GDIT is a global technology and professional services company delivering solutions to U.S. government agencies. With 26,000 experts, they focus on innovation in AI, cloud, cyber, and software development.

• Serve as the frontline contact for customer issues via phone, email, and chat.
• Resolve routine technical issues using established troubleshooting guides.
• Maintain accurate records in Salesforce and collaborate with the team.

Reputation is an AI-powered platform that helps companies measure and manage their real-time reputation performance. Recognized by Newsweek as a great midsized workplace, it fosters a culture of teamwork, perseverance, and career development.

• Provide remote support to CI customers and aid in user account management.
• Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
• Participate in remote chat service delivery and test software deployments.

Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.

• Respond to inbound and outbound calls to provide technical support and answer how-to questions for software, services, and equipment.
• Document inquiries and resolutions in CRM systems, escalating issues as needed while following company procedures.
• Meet or exceed department performance metrics and maintain technical proficiency through continued education.

Patterson Companies provides dental and veterinary products and services to professionals. With over 8,000 employees worldwide, they foster a people-first, always advancing, and results-driven culture.

• Provides remote first-tier helpdesk support via phone, chat, and self-service.
• Troubleshoots technical issues and guides customers to resolution.
• Documents interactions in CRM and follows up to ensure satisfaction.

Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. With over 60 years of experience, the company fosters a culture of inclusion, growth, and teamwork, and was recently recognized as one of America's Best Midsize Employers for 2026.

• Provide courteous, timely, and accurate Tier 1 support via phone and email for the Health Insurance Marketplace.
• Log all user interactions in ServiceNow, assign tickets to appropriate groups, and escalate to Tier 2 support as needed.
• Ensure protection of sensitive information and uphold HIPAA and federal security standards.

Sparksoft provides IT solutions to a wide range of government clients, delivering transformative impact across the nation. Our team of problem-solvers and innovators is committed to innovation and excellence, fostering a collaborative culture recognized as a Great Place to Work.

• Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
• Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
• Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.

• Serve as the primary IT contact, ensuring a high-touch, empathetic support experience for all employees.
• Troubleshoot hardware and software issues and explain solutions in clear, jargon-free language.
• Manage the full lifecycle of equipment, from onboarding to offboarding, and build a helpful knowledge base.

Midi Health is the largest virtual care clinic for women in midlife, providing evidence-based care for perimenopause and menopause. We are a fast-growing, mission-driven company building the infrastructure for this new category of care.

• Provide prompt technical support for end-user hardware, software, and mobile devices while meeting service level agreements.
• Diagnose and resolve technical incidents efficiently, using remote tools and documenting in the ticketing system.
• Support collaboration technologies and contribute to knowledge management by creating documentation and sharing best practices.

Our partner is a company seeking an End User Support Technician to deliver high-quality IT support. The role is within a mission-critical enterprise IT environment, with a collaborative team focused on knowledge sharing and professional development.

• Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
• Become Smartsheet Product Certified and support customers via email, phone, and chat.
• Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.

• Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
• Make outbound calls and send follow-up emails to resolve patient concerns.
• Be the first point of contact for patients via phone, text, email, and chat.

Getlabs is the leading platform for at-home diagnostics. They have raised $50M from strategic investors including Labcorp and Quest, and their mission is to save lives by expanding access to diagnostics for everyone.

• Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
• Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
• Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.