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Key Responsibilities:
- Be the First Line of Defense: Serve as the primary point of contact for incoming queries, prioritizing a high-touch customer service experience.
- Translate 'Tech' to 'Human': Troubleshoot hardware and software issues and explain solutions in clear language.
- Onboarding Experience: Create a welcoming Day 1 experience for new hires by ensuring perfect setup of workstations and accounts.
Preferred Tech Stack:
- Productivity & Collaboration: Google Workspace, Slack, Zoom, and Notion.
- Identity Management: JumpCloud.
- Specific Software: Experience supporting Athena.
Core Qualifications:
- Customer Obsession: Exceptional interpersonal skills and ability to de-escalate stressed users.
- Communication: Strong written and verbal skills, comfortable teaching technology.
- Experience: 2+ years in customer-facing role (IT Helpdesk, Client Services, Hospitality, or Customer Success).
Midi Health
Midi Health is the largest virtual care clinic for women in midlife, providing evidence-based care for perimenopause and menopause. We are a fast-growing, mission-driven company building the infrastructure for this new category of care.