IT Support Specialist

Role Responsibilities:

• Deliver exceptional employee support by providing outstanding Tier 1 and Tier 2 technical support through the IT service desk, troubleshooting hardware, software, identity, endpoint, and SaaS application issues.
• Manage user lifecycle and access, ensuring a seamless onboarding and offboarding experience by preparing user accounts, devices, and software access, and supporting identity and access management.
• Administer and support a broad portfolio of cloud-based business applications, including user provisioning, licensing, and basic configuration, and create internal documentation to improve self-service and team efficiency.

Qualifications:

• 3+ years of experience in IT support, Help Desk, or IT administration in a cloud-first environment.
• Experience supporting Google Workspace, Okta, or similar identity and collaboration platforms, as well as macOS devices in a business environment.
• Strong troubleshooting skills across hardware, software, identity, endpoints, and cloud applications, with familiarity in SSO, MFA, and user lifecycle management.

Compensation and Benefits:

• Competitive salary and equity in a high growth start-up, with a base annual salary of $75,000 - $90,000 USD.
• Comprehensive health benefits including medical, dental, and vision, along with a 401k program.
• Flexible work schedules and paid time off, plus paid parental leave.