The CX Support Agent delivers fast, thoughtful, and empathetic support across Dojo Tutor experience, requiring strong judgment and attention to detail to handle complex cases involving customers and tutors. Agents move fluidly between support topics, ensure high-quality resolutions, and collaborate cross-functionally to improve the experience.
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As a Customer Success Manager, you'll ensure the adoption, engagement, and health of a book of business, acting as the face of the company. This role involves strategically retaining and growing revenue by managing client relationships, working with small to mid-sized doctors’ offices, and engaging with Optometrists, Opticians, Office Managers, and Practice Owners to ensure they succeed using the program.
We're looking for a motivated and detail-oriented Support Analyst to join our global support team. This is a fantastic opportunity for someone who enjoys supporting users, thrives on variety, and is eager to grow professionally within a supportive and collaborative team. You will respond to customer inquiries, troubleshoot product issues, and conduct training sessions for new users.