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Roles and Responsibilities:
- Provide courteous, timely, and accurate Tier 1 support via phone and email for the Health Insurance Marketplace.
- Log all user interactions in ServiceNow, assign tickets to appropriate groups, and escalate to Tier 2 support as needed.
- Assist users with account access, password resets, and troubleshooting login issues.
Required Experience:
- Minimum 1 year in a high-volume call center.
- Minimum 1 year using enterprise ticketing and telephony tools.
- Ability to pass a federal background check and obtain Public Trust clearance.
What We Offer:
- Competitive compensation and 401(k) with employer contributions.
- Flexible paid time off and hybrid ways of working.
- Comprehensive health coverage including medical, dental, vision, life, and disability insurance.
Sparksoft
Sparksoft provides IT solutions to a wide range of government clients, delivering transformative impact across the nation. Our team of problem-solvers and innovators is committed to innovation and excellence, fostering a collaborative culture recognized as a Great Place to Work.