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HOW A SUPPORT ANALYST (TRIAGE) WILL MAKE AN IMPACT:
- Accurately assess and route Oracle Cerner Millennium issues to the right teams, ensuring timely response and resolution against defined SLAs.
- Perform initial troubleshooting and provide clear, actionable information in ServiceNow tickets to accelerate root cause analysis and remediation.
- Improve the user experience by communicating status updates, workarounds, and resolutions in a professional and understandable way.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s degree or equivalent combination of education and experience.
- 4+ years of experience supporting medium to large IT projects to include performance reporting and system setup.
- Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio.
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home.
- 401K with company match.
- Comprehensive health and wellness packages.
GDIT
GDIT is a global technology and professional services company delivering solutions to U.S. government agencies. With 26,000 experts, they focus on innovation in AI, cloud, cyber, and software development.