Junior Help Desk Support Agent

About the Position:

• Serve as the first point of contact for end users requiring technical assistance and account support.
• Work under supervision to support engineers, system administrators, and management personnel.

Role Responsibilities:

• Provide Tier 1 support via phone, email, ticketing systems, and other channels.
• Handle account verification, password resets, token requests, and authentication issues.
• Maintain compliance with SLAs and document all support activities.

Qualifications:

• Associate degree in IT or related field, or equivalent experience.
• Minimum 2 years of Help Desk, Service Desk, or Customer Support experience.
• Bilingual proficiency in English and Spanish preferred.

Benefits:

• Great benefits package with flexible work schedules and career development opportunities.
• Equal Opportunity Employer with a supportive culture.