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Key Responsibilities:
- Provide world-class customer support with focus and empathy to clients with application issues.
- Develop an in-depth understanding of cloud-based software to support processes in long-term care.
- Facilitate resolution of simple to moderately complex technical issues via log analysis and research.
Key Duties and Responsibilities:
- Exposure to AI tools and desire to leverage them to enhance work content and user experience.
- Handle clients professionally with high confidence during all interactions.
- Work on concurrent tasks while effectively organizing and prioritizing work assignments.
Skills and Qualifications:
- Post-secondary education required.
- Experience supporting and troubleshooting web-based software applications.
- Preference for those with experience using diagnostic tools to resolve customer issues.
PointClickCare
PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.