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About the Job:

  • Provide first-line technical support for Zone's ERP-native AI platform
  • Ensure professional, proactive, and solution-focused customer interactions
  • Contribute to a collaborative team where communication and technical curiosity drive success

What You'll Do:

  • Act as the first point of contact for incoming technical support incidents, requests, and changes
  • Own and manage your ticket queue, ensuring timely and high-quality resolution
  • Keep customers informed with clear, consistent updates throughout the lifecycle of each incident

What You'll Need:

  • 3+ years of experience in technical support, helpdesk, or customer-facing role
  • Experience with NetSuite or another ERP system preferred
  • Outstanding customer service skills and strong communication abilities

Zone & Company Software Consulting LLC

Zone is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. It enables more than 4,500 customers worldwide and operates as a high-velocity, fully remote, global team emphasizing autonomy.

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