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Key Responsibilities:
- Act as first point of contact for end users experiencing issues in NextGen EPM.
- Receive, log, and categorize support tickets according to SLAs.
- Provide basic troubleshooting for scheduling, registration, billing, and claims.
Qualifications:
- Six months to two years of experience in application support or healthcare operations.
- Basic understanding of practice management workflows and SQL knowledge.
- Strong communication and problem-solving skills.
Work Environment:
- Remote or on-site depending on organizational requirements.
- May include rotational shifts.
Sutherland
Sutherland is a global business process outsourcing company providing support and technology solutions. The company fosters an energetic and driven culture with a focus on employee growth.