Provide first-level functional support for NextGen EPM, handling basic troubleshooting and user guidance.
Log and categorize support tickets, escalate complex issues to Tier 2 with complete documentation.
Assist with system navigation, password resets, and maintain simple troubleshooting guides.
Sutherland is a global business process outsourcing company providing support and technology solutions. The company fosters an energetic and driven culture with a focus on employee growth.
Support and maintain enterprise healthcare applications to ensure reliability and performance.
Serve as a senior point of contact for complex issue resolution and user support.
Collaborate with clinical, financial, and technical teams to implement system enhancements.
This company provides healthcare technology solutions and operates in a collaborative, remote-first environment. They focus on supporting clinical and financial systems with an emphasis on integrity and professional development.
Gather and analyze data for Epic and supporting IT systems.
Develop, support, and roll out functionality for Epic applications.
Optimize workflow processes by building applications tailored to organizational needs.
Hospital Sisters Health System (HSHS) is a multi-institutional health care system serving communities in Illinois and Wisconsin with 13 hospitals and numerous clinics. With over 13,000 colleagues, HSHS is built on core values of respect, care, competence, and joy.
Provide expert-level support across multiple Epic modules, supporting complex development and cross-functional projects.
Assist with project management tasks, including planning, scheduling, and resource allocation for Epic implementations.
Mentor team members, ensure quality standards, and help shape the long-term vision for Epic system enhancements.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. The company is mission-driven and committed to diversity, equity, and inclusion.
Contribute to design, configuration, testing, and support of Hospital and Professional Billing solutions.
Independently partner with clinical, operational, and technical teams to improve workflows and user experiences.
Manage testing, quality, and documentation while supporting implementations and go-live activities.
Our partner is a healthcare technology company looking for an Epic HB/PB Analyst. They offer a full-time remote role supporting critical revenue cycle applications in a complex healthcare environment.
Support and optimize Epic Healthy Planet and Compass Rose application workflows to meet clinical and operational requirements.
Design and maintain patient registries, Social Determinants of Health workflows, and remote patient monitoring programs.
Provide Tier 2/3 support, troubleshoot issues, and collaborate with stakeholders to enhance system performance.
They are a healthcare technology partner that provides Epic application support and optimization. The team culture emphasizes independent work and collaboration with stakeholders, though team size is not disclosed.
Conduct up to 40 calls/day with older adults, coordinating patient communication and scheduling.
Manage radiology appointment coordination and patient records using Epic, Eon, and other systems.
Collaborate with multidisciplinary teams including pulmonology, oncology, and radiology in a fast-paced environment.
Henry Ford Health partners with millions on their health journey, offering a full continuum of services from primary to complex care. With 13 hospitals and hundreds of locations, it is a respected academic medical center fostering a collaborative, mission-driven culture.
Answer inbound calls, schedule appointments, and provide excellent customer service in a centralized access center environment.
Verify and update patient demographics, insurance, and electronic health records while maintaining confidentiality.
Adhere to call quality and scheduling guidelines, achieving minimum call standards and 95%+ quality threshold.
This is a physician-led, patient-centric network simplifying healthcare with primary, multispecialty, and urgent care services. They serve millions of patients across traditional practices, homes, and virtually, fostering a compassionate and innovative community.
Lead Epic Gold program development and implementation, coordinating clinical and operational readiness across multiple regions.
Conduct workflow analyses and gap analyses to minimize disruptions to patient care and optimize EHR usage.
Develop test plans, coordinate user acceptance testing, and ensure data integrity and system performance.
CommonSpirit Health is a nonprofit Catholic healthcare organization providing integrated health services. With over 157,000 employees, it operates across 24 states, delivering more than 20 million patient encounters annually.
Train and coach employees on software procedures via in-person, videoconference, and webinar.
Become a subject matter expert on software applications through self-directed learning and stay current with product updates.
Liaise between business and technology team members and provide project status updates as needed.
We provide a complete dermatology practice software solution with practice management and EHR applications. We are a small team with a 'Get it done!' culture that values self-motivation and dedication.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
Follow up with users to confirm satisfaction and pursue ongoing training and certifications.
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.
Serve as frontline support for clinicians using Ambience's AI documentation platform, diagnosing technical issues and providing empathetic resolutions.
Identify recurring issue patterns and create troubleshooting guides, FAQs, and SOPs to improve support workflows.
Respond to on-call escalations and contribute to reporting on CSAT, resolution rates, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by reducing administrative burden for clinicians. Backed by top VCs and ranked #1 for improving clinician experience, the company values candor, positivity, and deep thought, and is recognized as a LinkedIn Top Startup.
Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.
The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.
Lead the implementation and configuration of EHR software solutions for LTPAC customers, translating business requirements into effective system setups.
Deliver high-quality training and change management support to ensure user adoption and maximize value from the solution.
Act as the principal liaison between customers and internal teams, managing project communication and resolving configuration issues.
PointClickCare is a healthcare technology company that provides electronic health record (EHR) solutions for long-term and post-acute care providers. It is a large enterprise with a collaborative culture, offering remote work flexibility and a focus on employee development.
Monitor and maintain assigned referral WorkQueues in Epic EMR, updating referral status, scheduling, and benefit details.
Identify and escalate referrals missing information or requiring additional action to the clinical team.
Conduct ineligibility notification calls and maintain accurate documentation in EHR and Aviary Health systems.
Aviary Health is redesigning heart health by delivering exercise and wellness for older adults with cardiovascular disease via telemedicine. The team is comprised of mission-driven clinicians, engineers, and professionals dedicated to evidence-based cardiovascular rehabilitation.
Handle incoming calls with professional phone etiquette, triaging issues and resolving concerns promptly.
Identify and document member, pharmacy, and medical claims concerns, escalating to appropriate teams.
Communicate effectively with internal and external customers to ensure first-call resolution and quality care.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, and health plans. We are an intelligence platform powering benefits plans for millions of Americans, focused on operational efficiency and service.
Make outbound calls to hospitals and clinics to conduct brief surveys on after-hours and emergency protocols.
Accurately document responses using provided systems while maintaining a professional demeanor.
Handle a high volume of calls, meeting quality standards and protecting confidential information.
Five Star Solutions provides outsourced customer service and survey services for healthcare clients. They are a growing company focused on remote work, offering a supportive environment with paid training and benefits.
Independently manages significant aspects of clinical trials and research projects.
Trains and provides guidance to less experienced staff, and oversees data management.
Ensures compliance with regulations, monitors IRB submissions, and interfaces with study sponsors.
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate and prepare leaders for the future. The university is committed to diversity and inclusion, providing a supportive environment for staff and faculty.
Serve as the first point of contact for client inquiries, providing timely support via email, chat, and phone.
Investigate and resolve technical issues using internal documentation and tools, escalating when necessary.
Maintain strong client relationships through empathy, clear communication, and proactive problem-solving.
SmarterDx is a healthcare technology company that uses AI to improve clinical documentation and revenue cycle management. The company is a growing startup focused on ownership, collaboration, and proactive problem-solving.