New Client Support Analyst I (Part Time)

What You'll Do:

• Own client issues from intake through resolution, ensuring every interaction moves the issue forward.
• Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems.
• Communicate clear, concise updates to clients and internal stakeholders throughout the lifecycle of a ticket.

What You Bring:

• 3-5 years experience in technical support or client service roles, preferably in healthcare technology or SaaS.
• Strong experience in technical troubleshooting, clinical documentation improvement, and healthcare information systems.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

Compensation and Benefits:

• Hourly rate of $34.62, eligible for 401(k) plan and accrued PTO of up to 15 days per year.
• This role is part-time, no more than 25 hours per week, with flexible scheduling options.
• Not eligible for other standard employee benefits.