Service Desk Level 1 Analyst
Remote regions
MexicoBenefits
2w PTO
Similar Jobs
See allService Desk Level 1 Analyst (3rd Shift)
DYOPATH
US
Customer Service
Microsoft 365
Active Directory
Support Specialist, Enterprise Service Desk
Jobgether
US
Windows
Office 365
Active Directory
Technical Support Agent
Par Technology Corporation
US
Customer Service
Problem Solving
Windows OS
Junior Help Desk Support Agent
Unknown
US
Help Desk
Customer Support
Troubleshooting
Entry-Level IT Helpdesk Technician
Yelp
US
Customer Service
Technical Support
Active Directory
Role Overview:
- You will be the first point of contact for users, resolving technical issues remotely.
- You will work Monday through Friday, 5a-1:30p CST, from anywhere in Mexico.
- You will join a team that values fun, respect, and collaboration.
Your Mission:
- Troubleshoot desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate issues as needed.
- Ensure timely and accurate resolution while delivering exceptional customer service.
What You Bring to the Team:
- High school diploma required; Associate or Bachelor’s degree in Computer Science preferred.
- 1–2 years of technical support experience, preferably in a service desk environment.
- Proficiency in English and strong customer service skills.
DYOPATH
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.