Build product expertise through hands-on collaboration and structured training.
Guide customers through software onboarding, tracking project milestones and deliverables.
Deliver engaging client training and ensure smooth, confident software adoption.
WorkWave provides software that helps essential service teams manage their daily operations. The company has a global remote-first workforce with employees in over 30 states and 7 countries, and is known for its award-winning culture.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Join Xplor Pay as an Implementation Specialist to help new customers get optimally set up on their platforms.
Coordinate internally across teams to provide customers with a single point of contact during onboarding.
Act as a trusted advisor, guiding merchants through the implementation and adoption of the full product suite.
Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. With over 130,000 businesses in 72+ countries and backed by major investors, the company fosters a culture of teamwork, transparency, and ownership.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Serve as a strategic implementation partner and trusted advisor for complex client programs, leading implementation strategy and governance design.
Drive successful launch outcomes through consultative leadership and cross-functional influence, including executive stakeholder engagement.
Mentor others, shape best practices, and elevate implementation quality across the team.
Included Health is a healthcare company delivering integrated virtual care and navigation. The company has a remote-first culture and offers comprehensive benefits.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Lead remote software implementation projects from kickoff through successful go-live, managing customer activities, schedules, and deliverables.
Conduct discovery sessions, configure the FieldConnect platform, and coordinate ERP integration, testing, and production readiness.
Deliver train-the-trainer sessions, develop customer training materials, and drive customer adoption for a successful launch.
Cordance is a holding company that acquires and grows vertically focused B2B SaaS companies through long-term tactical and financial guidance. They are a team of experienced operators and subject-matter experts passionate about software and building businesses.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Manage the daily queue of comments, tasks, and emails from key accounts, ensuring first response within 2 business hours and resolution within 24-48 hours.
Triage and resolve inbound tickets including record status, document delivery, billing, and how-to inquiries without escalation.
Recognize and escalate technical issues to the appropriate owner, and keep customers updated throughout the resolution process.
We are building the modern platform for medical record retrieval using AI, making it faster and more accurate. We are a well-funded, rapidly growing startup with a small team, doubling month over month.
Field complex and escalated technical issues for high-value clients.
Work directly with clients to resolve issues and maintain SLAs.
Serve as escalation point and product expert for support reps.
Granicus builds technology that transforms the Govtech industry, connecting governments with constituents. With 5,500+ government agencies and 300M+ citizen subscribers, they are recognized on GovTech 100 and BuiltIn's best places to work.
Own the onboarding and deployment of new clients, including project management and execution of go-live events.
Lead in-person and remote staff training sessions tailored to varying technical comfort levels.
Coordinate device setup, troubleshoot issues, and support technical teammates with infrastructure.
Sage provides an integrated software platform to reinvent fall prevention and emergency response for older adults in senior living communities. The company is a growing, mission-driven team of ambitious entrepreneurs with a culture that values hard work, sustainability, and fun.
Acts as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details and attempting immediate resolution.
Familiarity with Reporting, Workforce Management, and Quality Management applications for issue triage, data verification, and system health monitoring.
Maintains rigorous ticketing hygiene, SLA compliance, and knowledge base documentation while providing professional customer support.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. With a global team and recognition as a Leader in the Gartner Magic Quadrant for CCaaS, the company fosters an inclusive culture where diverse perspectives drive success.
Provide technical configuration, best practice guidance, and customized training to customers for CXone Agent products.
Serve in a consultative capacity, managing customer expectations and ensuring desired business outcomes.
Maintain expertise in contact center technologies and mentor team members.
We are NICE, a global software company providing AI-powered solutions for customer experience, financial crime, and public safety. With over 8,500 employees across 30+ countries, we are an innovation powerhouse that excels in AI, cloud, and digital.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Monitor support channels and respond to inbound support messages as the first line of Tier 1 support.
Investigate and categorize issues, create support or hardware maintenance tickets, and escalate complex issues to the appropriate teams.
Assist with install validation and device monitoring, ensuring hardware is online and correctly set up.
We are building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people with a steep learning curve and a focus on ownership and entrepreneurship.
Manage 40+ concurrent customer implementations from handoff to launch.
Coordinate cross-functional teams and maintain clear customer communication throughout the implementation lifecycle.
Leverage AI tools and automation to improve productivity and portfolio accuracy.
We are a SaaS company focused on delivering successful customer implementations through disciplined project management. Our culture emphasizes proactive communication, operational discipline, and practical problem-solving in a fully remote environment.
Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
Manage support requests through ticketing systems, configure user access, and resolve system issues.
Collaborate with product, engineering, and operations teams to enhance systems and document processes.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.