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Responsibilities:
- Provide L3 production support for NICE CXone environments, resolving incidents and outages.
- Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog, and perform root cause analysis.
- Support ACD, IVR, call routing, agent desktop, digital channels, and cloud integrations.
Qualifications:
- 7+ years supporting NICE CXone and 4+ years of L3 production support experience.
- Strong knowledge of ACD, IVR, routing, Studio, reporting, and dashboards.
- Hands-on experience with Splunk, Zabbix, CloudWatch, or Datadog and cloud environments (AWS, Azure, GCP).
Additional Information:
- Culture of Relentless Performance with a 99% project success rate and 30% year-over-year growth.
- Work From Anywhere culture offering utmost flexibility.
- Competitive pay and benefits including health insurance, language courses, and relocation program.
Miratech
Miratech is a global IT services and consulting company that helps enterprises drive digital transformation. With nearly 1000 professionals across 30+ countries, it maintains a 99% project success rate and a culture of relentless performance.