Source Job

• Manage operational excellence for technology delivery and timely generation of SLA reports.
• Drive issue resolution, root cause analysis, and day-to-day production support for a mid-size HealthPlan.
• Coordinate with offshore teams, vendors, and manage customer escalation resolution.

HealthEdge offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge. UST HealthProof, a trusted partner for health plans, has a global workforce of over 4,000 people built on simplicity, integrity, and leadership.

• Provide timely technical assistance and monitor client environments for radiology professionals.
• Troubleshoot application, software, network, and workflow issues using established procedures.
• Collaborate with cross-functional teams to resolve incidents and improve support processes.

They are a healthcare technology company providing SaaS solutions to radiology professionals. They operate in a fast-paced, high-growth startup environment.

• Provide timely, technically sound support on complex issues involving Constructor APIs, SDKs, data integrations, and tagging.
• Own customer-facing technical conversations across tickets, Slack, and calls, ensuring customers understand the resolution.
• Troubleshoot issues by reviewing payloads, logs, API behavior, and implementation details, guiding customers toward resolution.

Constructor is a next-generation platform for search and discovery in ecommerce, optimizing for metrics like revenue, conversion rate, and profit. The company is US-based, founded in 2015, and powers over 1 billion queries daily for companies like Sephora, Under Armour, and Petco, with a team that values empathy, openness, and continuous improvement.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.

• Own and manage the support ticket queue, triaging and responding to inbound requests per SLAs.
• Serve as front-line technical support for providers and clients, troubleshooting software and hardware issues.
• Train new providers on the platform and maintain technical FAQ documentation.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered millions of sessions and published numerous studies, emphasizing a culture of clinical effectiveness and innovation.

• Partner with customers from contract assignment through onboarding, managing multiple projects at different stages.
• Guide customers through training, troubleshooting, and integration setup while documenting processes.
• Collaborate internally to maintain success plans, escalations, and create onboarding collateral.

Redox is on a mission to accelerate healthcare’s transformation with useful data through its flexible interoperability platform that connects over 12,000 systems. With 100+ employees, Redox fosters a collaborative and committed remote-first culture.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
• Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
• Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.

The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.

• Provide 24/7 support for clinical software during weekend and overnight shifts, monitoring client environments and resolving application issues.
• Collaborate with clinicians, engineering, and product teams to troubleshoot software and network problems, ensuring reliable healthcare technology.
• Document incidents, contribute to knowledge bases, and escalate issues to maintain high service levels and operational continuity.

This partner company provides clinical software support for healthcare professionals, focusing on radiology workflows. It operates as a startup-like environment with a fully remote team, emphasizing flexibility and proactive problem-solving.

• Provide application support to customers and internal users, troubleshooting and resolving issues.
• Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
• Test product fixes and guide users through workflows, features, and troubleshooting steps.

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.

• Serve as the primary post-sales liaison and trusted advisor for assigned customers, managing the entire customer lifecycle from contract signing through implementation and renewals.
• Collaborate with cross-functional teams including Sales, Agile Leads, and technical teams to ensure smooth project execution, resource allocation, and financial oversight.
• Identify and drive upsell opportunities within existing customer accounts while maintaining high customer satisfaction and retention.

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our culture emphasizes respect, inclusion, and belonging.

• Become an expert in the product and proactively manage support tickets.
• Understand, reproduce, and diagnose customer problems with root cause analysis.
• Communicate clearly with customers and collaborate across teams to resolve issues.

Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.

• Monitor and maintain the health of fulfillment operations platform during off-hours, responding to production alerts and resolving issues.
• Investigate incidents across logs, databases, APIs, and code to determine root cause and document findings.
• Develop and maintain small Python scripts and automation tools, and support low-risk enhancements and bug fixes.

Hungryroot uses AI to build a consumer-centric food and wellness company, acting as a personal assistant for healthy living. We are a distributed team of top talent across 28+ U.S. states with a remote-first culture emphasizing collaboration, team-building, and flexibility.

• Serve as frontline support for clinicians using Ambience's AI documentation platform, diagnosing technical issues and providing empathetic resolutions.
• Identify recurring issue patterns and create troubleshooting guides, FAQs, and SOPs to improve support workflows.
• Respond to on-call escalations and contribute to reporting on CSAT, resolution rates, and handling times.

Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by reducing administrative burden for clinicians. Backed by top VCs and ranked #1 for improving clinician experience, the company values candor, positivity, and deep thought, and is recognized as a LinkedIn Top Startup.

• Proactively support customers via email, phone, and live chat to resolve technical issues and ensure optimal system performance.
• Collaborate closely with Engineering and Product Management on product issues and releases.
• Assist in translating, maintaining, and updating technical documentation for the product line.

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions in 185+ countries using their services, they foster a remote-first culture and a diverse team across 35+ countries.

• Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
• Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
• Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.

Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.

• Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
• Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
• Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.

Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.

• Serve as the senior technical escalation point for complex IT and Operational Support issues, owning incidents from investigation through resolution.
• Coach and mentor IT Support team members on troubleshooting methodologies, technical fundamentals, and documentation.
• Help administer and continuously improve endpoint, identity, access collaboration, and core IT systems while supporting a remote-first workforce.

Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. As a growing healthtech company, we focus on providing reliable technology for clinicians and ensuring that where you live does not determine whether you survive a stroke.

• Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
• Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
• Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.

Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.